ContributionsMost RecentMost LikesSolutionsRe: Modem failed - need a new one Really pleased with HughesNet customer service. On site tech got the problem solved - it wasn't just the modem. He arrived on time and stayed until he got the internet back up and running. Thanks. Re: Modem failed - need a new one A new modem arrived and I installed it according to the directions, but it never completes the install process. It gets stuck in "install parameter" where it says "tuning". It takes about 30 minutes to reach 100%, then starts over. I let this run all night and it is still stuck in the tuning loop. I did finally unplug, wait, and plug it in again, but the same install problem occurs. Re: Modem failed - need a new one The modem arrived and I installed it according to the directions, but it never completes the install process. It gets stuck in "install parameter" where it says "tuning". It takes about 30 minutes to reach 100%, then starts over. I let this run all night and it is still stuck in the tuning loop. Re: Modem failed - need a new one Great, thanks. The service address is the best one for non-USPS shipping. Modem failed - need a new one My modem has died. No lights on. I have been through all the diagnostics, the outlet is good, etc. How do I get a new one? Is there a 3rd party modem that will work as a replacement? Thanks. Solved