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cmy1021

About cmy1021

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Date Last Visited
‎09-27-2023 09:36 PM

Re: Slow or no internet in the evenings

by in Tech Support
‎09-27-2023 06:15 PM
‎09-27-2023 06:15 PM
I sent my account number to you. ... View more

Re: Slow or no internet in the evenings

by in Tech Support
‎09-26-2023 06:35 PM
‎09-26-2023 06:35 PM
It was working fine at 4:00 pm. Then at 5:00 pm, internet went down again. The system status showed that "TCP acceleration is down"...whatever that means.  ... View more

Slow or no internet in the evenings

by in Tech Support
‎09-26-2023 08:14 AM
‎09-26-2023 08:14 AM
So, the last 3 evenings, I have lost internet in the evenings...from about 6:00 pm to 11:00 pm. It starts working fine around midnight and the morning hours. I called tech support last night around 10:00 pm and they ran a test on my modem and said that something was wrong with my modem and scheduled a technician to come out in 3 days for $24.99. I ran a system status check while on the phone with support. And it was coded in red. I ran it this morning and EVERYTHING is working fine...system status is in green. I hate to pay $25.00 for them to come out on Friday morning to tell me that everything looks good. My service has always slowed down at night. Any ideas?  ... View more
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