About Robin S

It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.  And that was what? Over three years ago.  ... View more

It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed.  And that was what? Over three years ago.  ... View more

No issues with mine even after the update.  ... View more

Because of all the auto play videos on various websites that ad blocker did not stop I went looking and found one that blocks videos specifically. I also found one that blocks gifs although it's not as great as the video blocker. ... View more

I did too. But I did go looking on this one to see if it was there. phew, dodged one more bullet. ... View more

Evidently they quit including it at some point, my machine does not have it. Running Windows 7 with it being about two years old. XP users are at risk from something I found. ... View more

When mine did it I called the dreaded number, they sent me a new DIN cable.  When it started again some months later I figured out a fix that would probably be frowned on here by everyone. It worked though and didn't cause any issues with service. ... View more

I don't think you can once your post is acknowledged, it's going to take one of the HN reps to do it and they're gone until Monday. Unless one of them is monitoring the forum over the weekend. ... View more

Would someone please edit out the sat phone number in the first post? ... View more

Just so you all know hinky things can happen with the modems. Mine would fail every weekend in the afternoon. That went on for a while and none of the tests that CS did seemed to stop it. After about a month, it failed completely. It never seemed to have any issues during the week, just the weekends. ... View more

It should not happen in a light rain. I've had HN and still have DirecTV. What you might be experiencing is heavy rains between where the signal originates from and you. That is normal. ... View more

And there was no way I was wasting any time calling CS. The easier fix was contacting the website. ... View more

I'm going to back Charles on this. While I was still with HN I was unable to access a website using HN. I contacted the website administrator who explained to me why I was blocked and fixed it. I had no further issues after that. ... View more

But you're suggesting that others should pay for service that is next to unusable since they can not afford what has become a necessity. Some how the two don't go together. Your children are lucky you're close enough to offer them the service. Most situations none of the family has internet so their only option is to travel in to town. ... View more

Tell that to my husband who lost his job during the financial collapse. He spent hours on the internet every day sending resume's and job applications since that was the only way employers were accepting them. That is the reality of today's world. Dealing with large corporations means having open access to the internet.  Are you suggesting he should have driven to our library 40 mins away every day to look for a job on the internet? ... View more

What you're forgetting is that those that don't have access to internet other than land line also live miles outside of a town or city. It would take me 40 mins to drive to the nearest town. With gas prices hanging out at the 3$ mark that is an expensive proposition. It is inconvenient and disruptive to have to climb in a vehicle to drive some where to access the internet. It is no longer a luxury, its now become a necessity with the way companies and governments are now doing business. Hot spots are not inexpensive either. And you have to have a decent signal to even consider one. I use one and even though now I'm not so far outside of town my signal is not the best. ... View more

Most of the time dial up no longer works for just email. They have added so much to sites that the speed of dial up just can not match up. Too many companies have moved away from voice contact so that having a internet access is important. I had a T1 line and even that was too slow for most applications today. ... View more

Having moved from an area that AT&T was given permission to buy a Baby Bell if they expanded their internet access to the more rural areas and as yet, have not done so ten years later. We would be better served if large entities, like AT&T, were forced to honor their contract or suffer some penalty. Enough of one that would allow municipalities to fulfill the contract that the company did not. Ten years later all they're doing is making excuses.  Also, having come from an area that the discounted satellite access was implemented, the cost was still very prohibited. ... View more

On Van Dyke in Warren?  ... View more

Our garage is stuffed to the rafters with guy tool candy. He never uses it, its me. Its been so long since he started half of the stuff out there I have to show him.  ... View more

I'm not showing that to the hubs, he'd have to buy one.  ... View more

I wouldn't want to be on the other end of that thing when it hits a thick root or rock. If I have deeper digging to do in some non compliant soil, I get my tiller out. If its a really long run its to the rental store for a trencher.  ... View more

Mine was in place for 7 years without any issues. ... View more

And when the hubs finally realizes our TV has that capability I can point him to your post. That's the only way he'll believe its true and not me being overly paranoid about my data usage.  ... View more

That's just it, sgoshe, you're right. I was driven away by the messed up customer service system HN has and the nickel and diming that goes on. When they wanted to charge me 150 to come troubleshoot their equipment that was the end for me. I had all forms of internet service and was fine with HN until the above became a constant in my life. I almost rather my internet not work than have to make that call. Obviously I switched to something else and no matter the weather or the clouds in the sky the unit has worked each and every time. If only HN would model its CS after DirecTV, which I have had since 94, HN would find itself retaining customers. Not driving them away. ... View more