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Is cancellation fee waived when moving out of service area?

Associate Professor

Re: Is cancellation fee waived when moving out of service area?

...really?  I would certainly hope that's misinformation, even though the guide I think says to return it.  That's something that can go bad at any time and people will usually throw it out after buying a new one.  I would certainly hope the penny pinchers aren't fussing over a $0.0001 cable.
Associate Professor

Re: Is cancellation fee waived when moving out of service area?

...really?  I would certainly hope that's misinformation, even though the guide I think says to return it.  That's something that can go bad at any time and people will usually throw it out after buying a new one.  I would certainly hope the penny pinchers aren't fussing over a $0.0001 cable.
Advanced Tutor

Re: Is cancellation fee waived when moving out of service area?

Next they will be requesting that the twist ties that came with the LAN cable and power pack cable be returned.   
I'm saving up a bunch of those, just in case Smiley Happy
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
New Member

Re: Is cancellation fee waived when moving out of service area?

It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed. 

And that was what? Over three years ago. 
Highlighted
New Member

Re: Is cancellation fee waived when moving out of service area?

It's real. That was one of the items that showed up on what to return list for me. I don't know if it's because they kept getting it wrong on the shipping address but I never heard a thing about no lan cable because I didn't send one because the cable was one I bought after theirs failed. 

And that was what? Over three years ago. 
Advanced Tutor

Re: Is cancellation fee waived when moving out of service area?

I'd like to think HN wouldn't bother to make an issue about it if the cable was missing..
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Associate Professor

Re: Is cancellation fee waived when moving out of service area?

Moderator

Re: Is cancellation fee waived when moving out of service area?

What..? I don't think this is a thing... Might be on the instructions, but I am not aware we ask for the LAN cable back. The unreturned equipment fees as in the contract are for the radio, modem and power supply only. 

El Dorado, when and who were you informed of this by?

~Amanda
Moderator

Re: Is cancellation fee waived when moving out of service area?

Hello hvanhise,

HughesNet offers a 1 time free relocation anywhere in the United States where we offer coverage. Essentially this is all of the United States and parts of Alaska. If you are moving to an area which is somehow not covered or HughesNet does not have permission to install the equipment on the property by the owner, the early termination fee does apply. There are special circumstances, such as military deployment or post relocation. Please refer to http://legal.hughes.com for more information.

Thank you,
Amanda
Moderator

Re: Is cancellation fee waived when moving out of service area?

Confirmed with 2 sources (billing and field ops) that we do not require the LAN cable. It has no serial number and is not scanned in when receiving the equipment. We also do not have a part number for the cable to ship/receive or put a charge to it. It should not be on the instructions either.

 If you see otherwise, please send a copy or forward emails, whatever you may have to communitysupport@hughes.com so we can correct this. 

Thanks
Amanda