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About EricS
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| Date Last Visited |
09-29-2022
01:58 PM
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09-29-2022
10:36 AM
I'm finally back to 2700 KBPS today! So whatever the technicians did on the back end, that was the problem. Nothing on the user end. If someone returned to work and flipped the correct switch, thank you, but if we could idenfity this problem, I wouldn't have had to wait for a month to identify it. All the above misinformation was no help. Only the back end technician flipping the switch helped. Case closed.
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09-24-2022
03:06 PM
It is not correct, and it makes no sense. And, if you read my post, you'd see that I tested the theory and it made no difference. You are spreading misinformation. I suspect the true answer is shrinkflation or packing more customers into the same bandwith. Of course they will not post such an answer, but I can still complain about it. My speeds continue to be 350ish over the last several weeks. There is no solution here, and I'm desperately trying to find another ISP.
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09-06-2022
09:50 AM
Thanks, GabeU. I know you're trying to help. But I'm no closer to a solution. If the company thinks that 350ish KBPS is reasonable, they should have told me that. Suffice it to say, I will never go through the step of disconnecting devices again because I'm convinced that had nothing to do with it. Also, all I ask is that there's a second tier of service rep who can give me a second opinion. This slow speed could be by design, or it could be that a technician forgot to return the system to normal status. I'd hate for it to be the latter because I've had to work with 350ish KBPS for a week now. I've been a HN customer for quite a long time off and on, and I've never had to leave a comment before, so this one really got to me. Thanks again.
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09-05-2022
12:17 PM
FALSE! We need a manager to correct this immediately because it doesn't even make sense and is making HughesNet look inept. Tech service tech said, "ok all of them are connected and our modem divide the internet of 3 mbps to all those device . so you need to disconnect them so only 1 or 2 device can get the internet" That is incorrect. Here's the data; this is all in FAP status because that's how I receive 95% of my internet service: Prior to disconnecting the devices my HN Speed Test was 372 and 365 KBPS. After disconnecting the devices as recommended by the tech service (and confirming on HN System Control Center), the HN Speed Test was 355 and 376 KBPS. I should be getting 2,500 KBPS! I need a tech service manager to address this and stop putting out FALSE information! I've wasted at least an hour testing what I knew was obviously FALSE! Thank you.
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