About Jimjumper83

NO! You guys are being obtuse! The old account has been deleted, gone, never more! I agree!!! Why is the name unavailable to use for a NEW!! account? Notice, "New" account!! ... View more

Follow-up on original post. Hughes still unable/unwilling to answer why usernames aren't re-usable after cancellation. So, I attempted to create a new email account. Simple right? After creating a secondary account with the username jimjumper2 I attempted to create the email account. The on-line instruction didn't match what the screen I was seeing so back to tech support! I have spoken to 3 different techs and each is convinced that there should be a "checkbox" after logging in to the account that says "hughes.net email created". Trust me it isn't there!!!! One tech even logged into the account herself and was flummoxed when she couldn't see it! It has now been escalated higher and assigned Case#151639097. They said to contact them in 48 hours and they might know something. Not getting my hopes up.... ... View more

And what the heck is a "label"? ... View more

Of course the old account was cancelled! You guys recommended that I switch to Gen5 service after 15+ years of Gen4. But that should not have cancelled the e-mail account, that should have been switched or at least an email sent telling the me (the owner) that it was going to be cancelled. I am getting all 3 of my gmail accounts without problem thru the Hughes server but the Hughes account obviously wasn't switched when you guys installed the Gen5 server. Here is a screen shot of the old account. Is it possible to have it installed on the Gen5 server under my account and I'll just put up the missing 6 days of emails? Use any password you want. I'll change it later. By the way, the change in service was back in December, why would it take so long to cancel? If it was done at the time of service I could have gotten it corrected then rather than out of the blue. And why do your chat techs keep disconnecting? I only posted transcripts of 2 out of the 4 chats that I initiated. ... View more

Thank you for chatting with HughesNet agent today. 3:24:23 PM James Phillips> Email down? 3:24:29 PM Agent 4783587 joined chat. 3:25:01 PM Thank you for contacting HughesNet! My name is Samara Espinosa, how can I assist you today? 3:25:30 PM James Phillips> Haven't been able to log-in to email for about a week. Any ideas? 3:26:19 PM Hello Mr. Phillips, you cannot properly access to your email? 3:26:27 PM James Phillips> correct. 3:27:25 PM Let me assist you with that, to access to your account and verify the issue, your SAN is DSS202256206, is it correct? 3:27:39 PM James Phillips> correct 3:28:47 PM Thank you, just to verify the account, could you please confirm to me the physical address? 3:29:04 PM James Phillips> 40100 Faure Rd. hemet CA 3:30:22 PM Thank you for confirming, let me access to the account right away to check up the problem   OR MAYBE THIS ONE!   Thank you for chatting with HughesNet agent today. 4:50:17 PM James Phillips> Email is down. Tried to log-in at myhughesnet and not accepting username or password. 4:50:22 PM back. 4:51:21 PM 4:51:24 PM 4:52:24 PM 4:52:38 PM Rd. Hemet CA, Name: James Phillips 4:52:57 PM Agent 2717553 joined chat. 4:54:02 PM Hello, thank you for contacting HughesNet Chat Support. My name is Kayana Bowman. I will be more than happy to assist you today. 4:54:30 PM I'm sorry to hear that you're unable to sign into your email account however I will be more than happy to assist you today. 4:54:39 PM I would only need to ask a few questions to better assist you, is that okay? 4:54:45 PM James Phillips> Yep 4:55:48 PM Can you please verify your name and telephone number that is associate with the account? 4:56:07 PM James Phillips> James Phillips 951-551-9480 4:57:54 PM Thank you. Please allow me a moment to pull up the account. 4:59:20 PM I have the account information up and it is showing here that you have recently started servicewith HughesNet. Just want to thank you for choosing Hughesnet as your service provider, we really appreciate you here. 4:59:30 PM James Phillips> Thanks 5:00:23 PM You're welcome. 5:01:24 PM What is the username are you using to sign into the account online? 5:01:36 PM James Phillips> jimjumper 5:02:40 PM It is showing here that your username is jimjumper83. 5:03:01 PM James Phillips> That is a gmail account. I also have a hughes account 5:04:34 PM Your Hughes online account username is jimjumper83. Can you try signing in with that username and let me know what is happening. 5:06:38 PM James Phillips> OK 5:07:14 PM Thank you. 5:09:30 PM James Phillips> At the my hughes webpage I am logged in under the jimjumper83@gmail.com. I logged out and tried to sign in using the jimjumper@hughes.net account and it says "the information is not correct" 5:11:02 PM That is because there is no account with the username jimjumper@hughes.net. 5:11:54 PM James Phillips> Umm, I got mail from that account 6 days ago and have over 15,000 emails from the last 20 years saved here.     STOP DISCONNECTING ME!   You missed the part where I tried to log in directly at the myhughes website without using my mail system. I CANT LOG_IN! ... View more

Fixed it! Removed the Apple router and started using the modem router. Everything works now. ... View more