@EJKOHLBECKER Thank you for posting and I am sorry to hear this. Please private message me the phone number associated with your account and I will check to see if you have any discounts that can be applied. You can send me a private message message here https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . As far as the technical issues you are experiencing go, if a technician was deemed necessary, that will be the only thing that will resolve those issues. I do apologize for any inconvenience this has caused. -Damian
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