Primemender,
Thanks for reaching out! It seems this is your first post. Welcome to the Community! I was able to locate your account through your Community profile, which is great! Unfortunately it seems we don't have communication with the modem on our end either. If you could, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format!
Thanks,
Remy
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