For the past several months my internet has been terrible. it either runs at 20-30mps or it stops competetly. Red code 14.1.1. I go and repower the modem. Somteimes it fixes itself after 15-20 mins. Sometimes it might take mutiple restarts over an hour or more. I have called tech support probably 5-6 times. Each call takes close to an hour or more. One time they told me it was the modem, but they wanted to wait till it happened again. I call when it is out, and believe it or not it ususally changes to a green 0.0.0 while i am calling! Then then tell me that since it is working then, they cannot replace the modem. Amazingly frustrating. The modem is HT2000w and new in the past year. I cannot find any loose cables.
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