@ssilver31,
Thank you for providing me with the correct phone number. I was able to successfully locate the account. After running diagnostics it appears that every aspect of your service is fully operational from hardware to network as well as you having an ample amount of data and receiving speeds within threshold. This leaves only two possibilities for intermittent connection with the first being poor signal quality on the device. This can happen if you are too far away from the modem or there is something interfering with the signal like another router, big metal structure etc. You did not have any devices connected to the modem when I ran diagnostics so I was unable to see if this was the case for you. The other possibility that is more likely is cloudy weather causing connection to be lost. After looking up your area I was able to see that it has been cloudy off and on for months. Loss of signal from heavy cloud coverage is something that is inherent in satellite services of all types and there currently is no workaround for this besides waiting for clearer skies. Outside of that I do not see any other likely causes for intermittent connectivity. -Damian
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