@lbryan08,
Thank you for reaching out to us and I am sorry to hear this. I apologize for the delay in response as we were closed over the weekend. Please private message me the phone number associated with your account and we can begin troubleshooting this issue. You can send a private message to me by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . As far as reducing your termination fee, you can do this during your cancelation call if you decide to cancel. -Damian
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