I concur - Jupiter 3 is a dud for me, too. Very, very unhappy customer. Had the service for a week and already been down twice with today being the longest time (still not up after 4+ hours - first time was for about 3 hours, the day AFTER installation!). I am on the East Coast and HN support said weather in Santa Clara, CA is causing the outage! Support told me to wait an hour or 2 to see if the weather cleared! First time using satellite internet so I realize it isn’t perfect but HughesNet is lying in it’s new ads. It works..sure…when it is UP! I work from home too, ordering Starlink tonight (I have a slow wired connection I haven’t terminated yet) and going to pay the cancellation fee after only 7 days of service just to get away from this company. Calling Dish tomorrow to disconnect that, too. No more EchoStar companies in my house! Should have listened to a neighbor who warned me never to use HughesNet. Called a friend who has Starlink tonight - he was online, his family was online, multiple devices, no problems and hasn’t had issues in the several MONTHS using the service. He loves it. I tried to save a bit and go with HughesNet but now I have to pay even more to get out of the contract. BIG MISTAKE…Thanks HughesNet. Run far away from HughesNet…lies, all lies!
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