Mlrivers99, Thank you for reaching out and I am sorry to hear this. During the first 24 hours of service, you may experience some disconnects as the modem is installing much needed firmware and updates. I would recommend against unplugging the modem, for the first 24 hours, to let everything install correctly. Once this time has passed, we can run remote diagnostics on your equipment to see what the issue may be. I apologize for any inconvenience this may be causing. -Damian
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