@AJ88 The reps on this site work with users individually. To get help, please go to the main tech support page and click on the blue “Start a topic” button so you can create your individual ticket. Provide information, context, troubleshooting steps you have done, and what the state code is on the modem’s page (you don’t need the internet to access that page, but if your WiFi is down, you will need to connect directly to the modem via Ethernet cable). The reps here may ask you for information, and they typically will give you a link for you to message them directly if that information is personal, such as your phone number.
... View more
