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| Date Last Visited |
07-10-2024
08:24 PM
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07-10-2024
12:02 PM
Hey Damian,.........i dont understand that lingo very well, alls i know is that it worked exelent at first....it works perfect on my phone ......would you pm me please .......... the web site has not changed a thing as far as they say................... its the only highspeed internet availble in our area so we are strapped sorta speak.....it works fine for my wifes work......vpn hospital...................thanks man rob
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07-08-2024
09:18 PM
He did, he even brought his personal lap top in and tried to hook to theweb site, no go......tec said latency is the problem and its un fixable, he even got on the phone with another tech, and they both said " nothing can be done" 5-23 to 1-24 it worked flawlessly then all of a sudden err connnection reset .....................i wonder if i might be able to get a reduced rate or termination fees waved? not sure what to do
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06-26-2024
10:29 PM
Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace
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06-26-2024
08:28 PM
So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this system for my work. here we are in 2024 with allllllllllllllllllll this knowledge and yet still broken. im having to use my phone for a hotspot to gain access to my work. the lack of communication is one of the biggest problems, to worried about howed we do......................very frustrated to say the least
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Performance
05-30-2024
12:59 PM
Ok so new modem would not install , tech said I had to pay for technision to install new modem , RQF numbers to low, and even then it might not fix the problem. we have had HN now for about 8 months and we are heading into 90 days of no access to my work sites, unless of course I disconnect from wifi and hook hotspot up, then after login in I switch back to wifi and it opporates at about 80%. This all started in Febuary of this year. I sent modem back be cause I was directed to do so by phone conversation with tech. now I am having alot of dropped calls , i am running 2g on phones and 5g on lap tops...........i can believe with all the knowalage and advancment this day in age things like this are this big of a problem...............help please.....
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05-10-2024
01:10 PM
tried all, none work. if i use my hot spot to my lap top on chrome it works flawlessly, when i click on the log in page it goes to " aboutblank" in top bar, thinks for about 4-5 seconds then taps out with "err-connection_reset. it has to be a lap top setting or HN. willing to pay for pro help, by buisness is suffering because. ps i am not a savy putter guy, so alot of this stuff i dont know what it means. help please
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05-09-2024
12:34 PM
Starting in Febuary 24 one of my buisness information sytems became unloginable with HN wifi, i can log in using my ph hotspot on same device, durring the whole month of april it worked perfectly then again became unloginable. i get err_connection_reset. very fustrating. i am not puter savy so i am at my wits end which isnt much. thank you
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