Jlturpin,
Thanks for reaching out! I see this is your first post here. Welcome to the Community! We'd love to help take a look into this for you, but I wasn't to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, and we can take a deeper dive into this for you!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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