dcreech1986,
Thanks for reaching out! It seems this is your first post here. Welcome to the Community! We're sorry to hear you've been experiencing some issues with your service, and we'd love to help take a look into this for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached, so we can take a deeper dive into this for you.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
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