skid5150
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Re: Very poor internet service
Try usinghttps://testmy.net/to get more actual speed results. Also check theSystem Control Center http://www.systemcontrolcenter.com/#!/home/statusto see State codes and issues. If you don't have 0.0.0 as the state code first thing i do is a reboot of the modem. Sometimes it takes a couple of times. On the full reboot make sure you disconnect the power from the modem for at least a minute before applying power back on. If you are getting bad codes then equipment issue or an alignment issue too. Suggest posting this issue on thehttps://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupportboard.1KViews0likes0CommentsRe: Is the HT-3000W modem dual band?
Yes it is dual band. Under theSystem Control Center click WiFi settings. You will need the router Admin password to open it. Password should be on the back of the Router. Under the WiFi settings you will see 2.4 and 5 hz bands plus the guest settings. Just rename the Network Name(SSID) by adding -2.4 to the end of the name i.e ( hugh12345-2.4 ) then saving the settings. You could also rename the 5 hz band by adding a -5 to the end. either method works. If you are connected to the 2.4 band with the computer applying the setting you will most likely be disconnected from the Wifi. Just reconnect to the renamed 2.4 band.587Views2likes0Comments- 2.3KViews0likes0Comments
State 12.1.12 code
Hello, New to Hughes and so far having unrealiable service. Getting contant state 12.1.12 error code and 10%-30% packet loss. My overview page myHughesnetsays Poor reboot. after Reboot still same issue. Also getting random DNS errors on normal sites i visit. Any thing else i need to do other than reboot ? Thanks in Advance.Solved2.3KViews0likes5Comments