Ruralinthehills
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Joined 5 months ago
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Re: Bad service
Thank you for the help and advice. My understanding was that after I used my data my system would slow down. Not almost completely stop. I have a VOIP phone attached because the cellular phone does not work well in the hills, even with Wi-Fi . Even the VOIP phone did not work the other day. I thought that by law I was supposed to be provided enough service to make emergency calls. They are not doing that. I ran a test the other day during a bad period and the analysis said 99% were better than me. I tried to post a photo of the test but because my system is so slow it rejects it. I don’t think I should have to run speed tests daily or join an app. to show that I am below acceptable levels, if even my VOIP phone does not work.Re: Bad service
Thank you Gabe for explaining Bonus zone! I was trying to deposit a check to my bank at 730am but that was central time. Maybe those hours you explained for bonus zone are eastern standard time. I was not able to deposit so had to go to an area where my cellular plan works. Unless HughesNet has changed a policy on my account, none of this makes sense. I was not experiencing such slow speeds before. The only slow time was usually around 8 pm and I could no longer stream movies. I could still do email, Facebook etc.Re: Bad service
I truly think there are gremlins at work. Installed a new modem yesterday sent to me and speed performance was still not good. It was better yesterday evening. Error code 24.1.1 still there yesterday even though had bonus zone data of over 80%. Health report said system Poor. Early this morning the error code was gone and the health report said system was good. I did a speed test and it was not good. Both download and upload Speeds throughout this have been all over the place, but none have been good. Just now I checked and the error code 24.1.1 is back and system is poor. Still have around 80% bonus zone data but does not seem to matter. Waiting for a call to schedule a tech visit. Maybe they will be able to stop the gremlins.Re: Bad service
I just checked the status and theSystem State Code : 24.1.1 still remains. My internet is working better tonight though which is unusual. The system used to be slower in the evening and faster in the morning and daytime hours. Something is different. We shall see what tomorrow brings…Re: Bad service
I live in an area where getting satellite signal is already weak. My speeds are next to nothing now. I have used my all my data before and the system did not slow to this extent ever before. If this is the solution, then my only option is to contact Starlink. HughesNet will be losing my business.Re: Bad service
I do not have a control center that I am aware of. When the internet is completely out only two lights are lit on the router. When I am experiencing slower than normal service all the lights are lit on the router like normal. I also have a VOIP phone box that works fairly well when the internet is working like it should. I don’t know if any of this information helps, but it is starting to look like Starlink may be the solution.
