About linda hayes1

Thank you so much for getting back with me about this problem. I'm currently working off of a Hotspot and not much data use available. Okay, in answer to your question about whether a Tech came out to perform upgrade when the equipment came, the answer is NO. I was told I didnt need one when I called HN to request upgrade. All equipment here is from original installation of Gen 4. The main reason I was requesting upgrade at this time is because HT1100 quit working over a month ago and they were supposed to send me a replacement for that. They never did. I called back and went ahead with upgrade so I wouldn't have any more problems (or so I thought).  So, when I requested upgrade, I was told I wouldnt need a tech. I have tried to follow instructions sent with new modem and they really are pretty simple. All lights are supposed to illuminate on the front once new modem becomes operational. That never happened. I even tried the other cable when first attempt failed. Still doesnt work. So thats where I am. I just havent got past the new modem having all lights on front illuminated.  I appreciate your efforts to help. Anymore ideas at this point? ... View more