Hi Linda, it sounds like the HT1100 may not have been your initial problem, but rather something with the dish or pointing and was misdiagnosed. If that is the case, then an upgrade wouldn't solve the problem. I can certainly get someone out there free of charge to get this fixed up for you ASAP. I'll set up a work order and a technician will reach out to you to confirm an appointment date.
Thanks,
Amanda
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