Hello John, We'd like to welcome you to our community and want to smooth this out with you. First, we'll need to find your account with us - so a recent case number or the serial number of your modem will definitely help speed things up. Secondly, I want to understand what you were expecting when you signed up, and how that differs from what you say you've recently learned. Maybe we can clear the air for you and start off on the right foot here. Thank you, Amanda
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