Well people for me its not about the money. Its about getting what you pay for without excuses. I should not have to call a rep 2 to 3 times a month. At some point you get tired and Im at the point of being tired. Sometimes if you want results you have to go further than just a phone call. If your just satisfied with things as they are then that's fine, but I believe in good customer services. If I ran my business the way they do I would not have one. We as customers of Hughes net deserve the service that we were told that we would be getting at the start, not someone that calls them self a tech because he reads from a sheet of paper or a scene with instruction on what to do about a problem anstartn tells me at the end of the problem that I need a higher priced package. This is after I have explained to them about what I wanted from the start.
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