About hooterville

Hello,      I have also had an increase in spam.  I get marking it as spam, but yet, it still goes into my inbox.  I have also blocked them, but they still come through to my inbox.  If we are going to mark them as spam, then shouldn't they go into our spam or junk folder?  And if we block them, shouldn't HughesNet stop them?     ... View more

Hello Maratsade,     You asked for me to post an update after the tech visit. The tech guy was here this morning.  After inspection, he determined that the wire between the dish and house had gone bad.   So, it really had nothing to due with an issue that happened months ago with automatic billing as the person on the phone had told me.  It was just a bad wire. So, I was given the run around by this person on the phone for 2 hours.  There really was nothing wrong with the automatic payment.  She coerced me into signing up for Gen 5 which is probably better for us anyway but I would have rather decided to do that on my own without being pushed into it.  The internet seems to be working fine now.  The wire coming into the house is one of those that has two wires hooked together from the old Direcway dish.  So, they're old. It's only a matter of time before this one quits on us too. Thank you all for being here for support.  You're always really good about trying to be as helpful as possible without judgement. 🤗 ... View more

Yeah, that's funny.  Apparently the system never watched Green Acres. 😊 ... View more

Thank you maratsade,        They did give me a call this morning and they are coming out tomorrow morning and they asked to make sure that the person I spoke with on the phone wasn't going to charge me the $150.00 for the repair to my service.   **bleep**ville ... View more

Oh man, let me tell you now that I have had a few hours to calm down. After 2 hours on the phone with someone that speaks English poorly, I found out that there was a problem with the automatic payment through my credit card, so instead of contacting me and letting me know that there was a problem, they just closed my account. Then, after getting all of that figured out they couldn’t get my service up and running again. So then they tried to charge me $150 to send someone out here to fix the problem that they caused. Then, I was bribed. They told me they wouldn’t charge me the $150 for sending someone out as long as I signed up for GEN 5. Now I have to wait 10 days to get someone out here to get my service working again. So, not only did they close my account, they can’t get my service working again, and now I must go without Internet for another 10 days. This all could have been avoided if they had only contacted me if there was a problem with the payment. I have been a customer with this company since they used to be Direcway. I have been a customer for at least 25 years. I feel that if a company causes a problem, the customer should not have to pay a fee to get it fixed. Now I’m locked into another two-year contract just to avoid a fee to get the problem fixed. Needless to say, at this point, I am not a very happy customer. It’s really too bad that there aren’t better options for us in the area where we live. ... View more

Hi GabeU,      I finally got someone on the phone.  They’re telling me my account is closed. My account is up to date. The bill was just paid a couple of days ago. I’m still waiting for them to tell me why. Been on hold now for about 30 minutes.  Not good customer service. I never said I wanted my account closed. ... View more

Thank you for this information Damian,   Mary ... View more

Hi,   No, we hadn't been using the internet at all. Had been at work all day and the storms came shortly after I got home. Maybe something did an update that is connected to the WiFi, I just don't know what it was. Guess we'll just have to be more aware for the next few days.   Mary ... View more