About mk2

Hello all, Is anybody else having this problem? We have two users on this computer, my spouse and myself. We each have our own email addresses, both on "@hughes.net". I can access my emails, but my spouse is not able to access hers. It keeps asking for her email password. We have entered it about 100 times. We know it is correct as well. When we try to get to her emails directly from Hughes on the Hughesnet home page, we get an error message 403 stating that the password is not recognized. Anybody have any ideas? I know that we should probably look for a new email provider. But we have been using these email addresses for at least 15 years. It would be very difficult to find everybody and change the stored address they have. Thank you. ... View more

Hello and Happy New Year to all!   We have the Fusion 100 GB plan. Recently, the 2 middle lights on the Multipath Device start to flash quickly. This happens maybe every 10 or 15 minutes. The top light which indicates power, and the bottom light which indicates Satellite Modem connection stay solid. But the two middle lights showing system and signal begin to blink. Our internet activity becomes unresponsive. After a couple minutes, the signal light becomes solid, and then the system light becomes solid again. The internet comes back a few seconds later.  Anybody have any ideas? Prior to this issue, we have been very happy with Fusion. We have had it for about 3 or 4 months. It was working great. We have not moved anything, or made any changes as far as we know. Thanks. ... View more

Hello, We have been with Direcway/Hughes since 2007. We were on Gen 4, with a 50 GB plan. Yesterday, (04/06) we discussed upgrading to Gen 5, eventually maybe even Fusion with a Hughes Rep. She was great and helpful. She upgraded our plan, and indicated we would receive a new modem which we needed to hook up. We would then be on Gen 5, 100GB. We did not need to do anything to our dish. The new modem arrived in less than 24 hours. It is a HT2000W. We already had and were on a HT2000W. When I look into our system information, it shows us already on the new plan. I assume we are already on Gen 5 but do not know how to verify this. I hate to waste the new modem we received. I would like to return it. Am I missing something? We are on Echostar-17-NAD, Gateway 2, Beam 14, Out route 42. Thank you all.  ... View more

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a problem from both our computer and our phones. Therefore, we believe the problem is at Hughes. Anybody else having this problem? Anybody know what is going on? This started yesterday. Thanks. ... View more

Hello folks,   I have a quick question. We don't stream too often, so we don't use too much of our data each month. Therefore, when we do stream a show or movie, we want to see it in the highest offered quality. I have gone into the "settings" tab and shut off the Video Data Saver option. That's fine. But it seems to default back to on again later. What I mean is the next time I go into settings, the VDS is back on. Is this the default? Is there any way to keep it off as a default, and only turn on when I want? As an added point of info, we sometimes have short, (1 minute) power failures which we believe are triggered by the electric company to perform maintenance. The Hughes modem resets. Is this when the VDS turns back on?  Thanks for any info which can be provided. Stay safe everybody.       ... View more

Hello everyone. We have been Hughes customers since it was Direcway. Overall we have been very satisfied with service and support. We are on Gen4, the old Ultra Plan which gives us 50 GB of everyday data and 50 GB of extra data plus some tokens per month. It's a great plan and we have never been FAP slowed down. We figured that when Gen5 launched, Gen4 would be less crowded. Our download speeds on the "Testmy" site sometimes got up to 29 MBs, but usually stayed around 15 to 20 MBs down. Upload was slow, sometimes not even  getting to 1 MB, but this did not interfer with our streaming and system use. We watched movies and streamed many of the latest shows and sports with no issues.   Over the past couple months, download speeds have decreased, and the speed is erratic. Starts out on the test site as very fast, then comes to a stop, then starts again, etc. When the results get averaged out, speed is sometimes less than 1 MB. This does stop our streaming, ordering online, etc.    When I look at plans available in my area, the plans are much smaller, albeit cheaper as well. Since the Gen5 satellite is in a different location than our Gen4, we would need to move the dish and pole farther from the house and lay new cable underground. This would be the third Hughes/Direcway pole we would cement into our yard. We live in a wooded area, which causes this issue.   Bottom line question; Is Gen4 being slowed down and is it going away? We were very satisfied with it, with no need to move to Gen5. However, if it keeps going downhill, we will need to do something. BTW, I believe we have an HT 1100 modem. Maybe that is the issue? Is Gen6 coming?   Thank you for your patience and support. ... View more