while I am sorry you are having this issue what I really want to know is HOW THE HECK DO YOU GET 50G PLAN WHEN THE BEST THEY HAVE IS 20G FOR DAY TIME? 50G bonus is typical but I've been with HughesNet for 7 years and best they can offer me is 20G day time and that's what I have.
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Justin, you need to call HughesNet and let them know you want to upgrade, the HT1100 is a new modem, you can't just upgrade/update the HT1000.
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