Hi Liz, Many, MANY thanks! Last night when I got home the free download zone was working properly again; so far, so good. Thank you so much for addressing my problem and quickly assigning the right people to rectify it. Had you not done so I have my doubts as to whether or not the problem would have ever been taken care of by calling technical support. Thank you for the complimentary tokens as well. I've been a customer with Hughesnet for many years and no one has ever taken care of my problems with the kind of care and expediency you gave this one. Louis
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