Forum Discussion

nightmaster's avatar
nightmaster
Freshman
8 years ago

7000 Dowload Allowance Zone Problem Again.........

I am having the same HN7000S Free Download Period not working problem that I had last September. I've had this problem for a week now. If I set something up to download between 2am and 7am it is still eating up my daily download allowance. I've been a loyal customer for about 19 years or so. Louis Howard

Data Management
  • Liz's avatar
    Liz
    8 years ago

    Good morning Louis,

     

    Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

     

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Hi Louis,


    Welcome back and thank you for providing these details. I've escalated your case to the same engineer who helped us out last fall with the same issue. Once I have any news to share or additional questions, I'll post back. 

     


    Your cooperation, patience, and understanding are much appreciated.