About jcarra

For months I have been experiencing the same issues you have mentioned.  When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl.  I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed.  I requested a tech to check my home installation and was told it would cost me.  To say I'm completely frustrated is putting it mildly.  What am I paying for?  I have tweaked both of my pc's the best way I could and still no results (driver updates, etc).  I even went to PCmatic to see if I could improve the performance to no avail.  Both pc's are not ancient to say the least.  I even bought my wife a new Dell and still the performance curse still follow us.  Today my case was finally sent to the next level of support (up to 5 days to respond).  I can hardly wait!  ... View more