About pattymotley

OK, my bill for hughesnet was $108.70 every month. I have automatic draft and when it was taken out at the end of Sept for my oct payment they took out $114.07, an increase of $5.37. When I called about the increase I was told it was due to taxes on the phone service, NOT the internet. Since my contract on the phone was up I had it discontinued. I received a refund for the phone service for Oct. which posted as $29.99 on my phone app as a refund. When I called back to ask about the taxes I was told the government took those out and HughesNet had no controll of that although the tax came out with their withdrawel. The taxes at that time reduced to $2.72 which was in keeping with what the rep on the phone said it would be, between $2 and $3. He even gave me a breakdown of how much went to federal, state and local taxes at the time. It has since went back up to $5.26. When I called back to ask about it I was told it was the phone tax. That came from HughesNet. They said they would take care of it. If it was not a tax on the phone they should have told me that but each time I was told it was the phone service. I am simply going by what HughesNet told me. At no time was I told the tax was on the internet. I can understand if one rep got it wrong but not 3 in a row.  ... View more

Thanks Maratsade.  HugesNet was the one who informed the government I was receiving the phone service so they could tax me. I was told the tax was on the phone service when I called about the taxes going up. At that point I discontinued the service since I was at the end of the contract and the lag in the service caused a lot of talking over the other person on the line. If HughesNet informed the government I was receiving the service they should be able to inform them I am no longer receiving it? Now I am wondering how many others are still paying a state tax while no longer receiving a service. I have also been informed on two seperate occasions that the issue had been resolved by HughesNet and this was not so. ... View more

I understand that but it was for the phone service I no longer receive from HughesNet. I discontinued my phone service 4 months ago.  ... View more

Thanks Felicia. I have been dealing with this since I discontinued the service. I keep being told it is fixed but each month it pops back up. With autodraft that is an issue.  ... View more

Thanks. I just did a chat but the person I need to talk too was not available. I'm just tired of having to deal with this every month. ... View more

Amanda, I was trying to respond to your response: Hi Patty Sorry to hear that - I checked out your system and things look generally good. I did notice that there may be low power going to the modem. Do you have the HughesNet modem plugged into the wall, power strip or surge protector? Thanks Amanda It brought me to this feed but I can't find it. But I do have to use a strip because I have 4 things to plug in and only one outlet. It is all hughes net. I have sent reports but no one has responded to that from the web test. My phone still causes me to talk over everyone and I am frankly tired of it all. I will just wait for the contract to run out and get off hughes net altogether. I will never recommend it to anyone. It is way too expensive for something just barely above dial-up. I am tired of trying. ... View more

Roof is fixed but still having issues with my signal. Having to load and reload pages constantly is eating through my data and have had to use my cell's hot-spot to use internet this morning. The skies are clear. ... View more

Thanks Amanda. I appreciate that. But most of my frustration comes from my health and living so far away from anything. ... View more

Thanks Amanda. I said I would absorb half the cost because he was going to fix two other smaller tears while he was here. The price included that. ... View more

I finally got an estimate. The overall cost, which includes fixing two previous minor tears is $100. I told the rep I talked to on the phone this morning I would pay half, $50, because the gentleman was going to fix the other two tears also. I was unable to reply here this morning because of issues signing in. But even after getting signed in the post showed as closed. ... View more

Probably about 1 to 1 1/2, but enough there is talking over each other. It has been going on since it was installed but not as bad as it seems now. The internet seems ok, a bit slow at times and completely dropping off now and then, but so far that hasn't caused to much of a problem. ... View more

Also, I am still having a delay in my phone conversations and end up talking over everyone. ... View more

Thank you ... View more

Hi Amanda, As I said I have been sick and unable to get someone out here yet. I wanted to inform you of this. The installer did talk to me but until I know what the damage is I don't know if what he offered will cover the damage or be more than what it will take. And it is at least two shingles. It may require replacing more than the two to fix it. Please don't close this out so I can find it and not have to start again. I just wanted to inform you of my reason for not getting back to you sooner. Thanks, Patty ... View more

I am talking about the damage done to my roof from the initial installation. That has not been resolved. ... View more

Why was it closed? I still have the outstanding issue. I have been sick and can't deal with it till I get better. ... View more