pattymotley
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Re: I keep getting taxed for a service I no longer use.
OK, my bill for hughesnet was $108.70 every month. I have automatic draft and when it was taken out at the end of Sept for my oct payment they took out $114.07, an increase of $5.37. When I called about the increase I was told it was due to taxes on the phone service, NOT the internet. Since my contract on the phone was up I had it discontinued. I received a refund for the phone service for Oct. which posted as $29.99 on my phone app as a refund. When I called back to ask about the taxes I was told the government took those out and HughesNet had no controll of that although the tax came out with their withdrawel. The taxes at that time reduced to $2.72 which was in keeping with what the rep on the phone said it would be, between $2 and $3. He even gave me a breakdown of how much went to federal, state and local taxes at the time. It has since went back up to $5.26. When I called back to ask about it I was told it was the phone tax. That came from HughesNet. They said they would take care of it. If it was not a tax on the phone they should have told me that but each time I was told it was the phone service. I am simply going by what HughesNet told me. At no time was I told the tax was on the internet. I can understand if one rep got it wrong but not 3 in a row.6.5KViews0likes1CommentRe: I keep getting taxed for a service I no longer use.
Thanks Maratsade. HugesNet was the one who informed the government I was receiving the phone service so they could tax me. I was told the tax was on the phone service when I called about the taxes going up. At that point I discontinued the service since I was at the end of the contract and the lag in the service caused a lot of talking over the other person on the line. If HughesNet informed the government I was receiving the service they should be able to inform them I am no longer receiving it? Now I am wondering how many others are still paying a state tax while no longer receiving a service. I have also been informed on two seperate occasions that the issue had been resolved by HughesNet and this was not so.7.7KViews0likes11CommentsRe: I don't know where my original post is but problem not solved.
Amanda, I was trying to respond to your response: Hi Patty Sorry to hear that - I checked out your system and things look generally good. I did notice that there may be low power going to the modem. Do you have the HughesNet modem plugged into the wall, power strip or surge protector? Thanks Amanda It brought me to this feed but I can't find it. But I do have to use a strip because I have 4 things to plug in and only one outlet. It is all hughes net. I have sent reports but no one has responded to that from the web test. My phone still causes me to talk over everyone and I am frankly tired of it all. I will just wait for the contract to run out and get off hughes net altogether. I will never recommend it to anyone. It is way too expensive for something just barely above dial-up. I am tired of trying.7.7KViews0likes0CommentsRe: I don't know where my original post is but problem not solved.
Roof is fixed but still having issues with my signal. Having to load and reload pages constantly is eating through my data and have had to use my cell's hot-spot to use internet this morning. The skies are clear.9.5KViews0likes0Comments