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| Date Last Visited |
09-07-2019
02:31 PM
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04-10-2019
11:39 AM
Is it possible to pause my hughesnet service? If so, how? If I will not be using my service for an extended period of time is it possible to pause my service during that time rather than having to cancel and resubscribe (thereby start another contract period)?
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12-01-2018
06:06 PM
Let me state right out of the gate that I am multi-decade customer of hughesnet. I am very satisfied with Gen5 relative to the history of satellite based ISP (Internet Service Provider) services. That being said, as is repeatedly pointed out in these forums satellite ISPs have limits. To date, economic considerations have limited the options for those of us who live in sparsely populated, rural & remote areas when it comes to ISPs. Simply put, there has been little or no potential Return On Investment (ROI) for companies to put in place infrastructure in sparsely populated areas. I've recently been hearing of certain initiatives to help provide higher quality ISP options for certain sparsely populated areas. A notable general effort can be found in the Microsoft Airband Initiative. One key technology to enable that is TV White Space (TVWS) (the link provided here is just one example of a player in this technology space). This article ("Town's experiment could help bring internet to millions") provides one pedestrian perspective on the topic. I've become particularly interested in the technology and business aspects of this because a local ISP is offering service based on this technology. From an ISP customer perspective I have the following assessment: Pros: + No data limits including no data monitoring and attendant throttling. + Download speeds at least as fast as hughesnet Gen5 (maybe even better) + Upload speeds on par with download speeds, so definitely better upload speeds + Immensely less latency (terrestrial turn-around, cf., satellite distances) + Comparable monthly cost. + No contract lock-in period. + Relatively low cost initial equipment costs. Cons: - Will the company be around for the long haul? - Unknown reliability of service. - Unknown consistency of speeds as a function of load. - No equipment rental option (just purchase, though cost is not that great). I'm posting this mostly to get feedback from folks on what they might know of the technology and the businesses that might result. What trade-offs might I be missing? I don't think this is a significant threat to providers like hughesnet. The technology still requires local base stations with limited range to connect to high-bandwidth Internet connections. There will still be economic considerations relative the number potential customers that can be reached that will limit the availability of these services. I look forward to your thoughts and insights
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04-24-2018
07:21 PM
Thanks Amanda. The workaround of disabling IPV6 for my internet connection around my visit to this site did the trick. I hope whoever needs to gets the problem fixed as that is a clumsy thing to need to do just to get my business done on a site. Sorry I missed the existing solution in the archive.
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04-24-2018
04:23 PM
I'm having trouble getting to a web site I haven't had trouble with in the past: treasurydirect.gov I've tried 4 different browsers: Firefox, Edge, Chrome, IE. All fail. An error page stating the following comes up (from Firefox): Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I have contacted TreasuryDirect by phone. They indicated that I am not alone in experiencing this difficulty. They indicated a recent update to their security protocols and are considering whether that change might be the problem. They did indicate that they thought the problem was isolated to a small set of Win10 systems. I'm on Win10. The OS is up-to-date as are all of the browers being used. It behaves the same on both my tablet and my desktop computer (both on up-to-date Win10 systems). I'm on Gen5. I called a friend who tried to access the site on a Win7 system with the Chrome browser and had the same problem. That friend is also on Hughesnet (Gen 5). This makes me wonder if it isn't a problem with this secure site's interaction with Hughesnet. While I'd hope it wouldn't make any difference I've currently used up my allowance. I don't think that was the case for my friend. fwiw: I've been able to access other sites with secure-predilictions : e.g. e-commerce sites & a set of other goverment sites. Can any of you successfully get to this site? Thanks for any insight you can provide.
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Data Management
04-06-2018
02:56 PM
I am a user of the metered connection hack to control the timing of my update downloads. Please be aware that Microsoft Office updates won't happen when you have metered connection set. Office detects that updates are available and reminds you of that fact. However, when you go through the series of prompts to actually get the update to download the download will silently fail. This is despite the fact that it detects you have 'metered connection' set and verifies that you would like to override it for the purpose of the download. I found that in order to get the update I needed to temporarily disable the metered connection setting. I spent quite a number of cycles trying to figure out why the Office update would not complete.
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04-06-2018
02:53 PM
I am a user of the metered connection hack to control the timing of my update downloads. Please be aware that Microsoft Office updates won't happen when you have metered connection set. Office detects that updates are available and reminds you of that fact. However, when you go through the series of prompts to actually get the update to download the download will silently fail. This is despite the fact that it detects you have 'metered connection' set and verifies that you would like to override it for the purpose of the download. I found that in order to get the update I needed to temporarily disable the metered connection setting. I spent quite a number of cycles trying to figure out why the Office update would not complete.
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09-13-2017
07:22 PM
This problem cropped up again today. The good news is that the steps identified above still fix the problem. Is there something Hughesnet can do to avoid the problem cropping up? Is there something I can do to avoid having this problem crop up over and over?
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07-16-2017
11:00 AM
4 Kudos
Fwiw I had the same problem and this was my experience … Uninstalled & reinstalled usage meter. Problem remained. Uninstalled usage meter. Uninstalled & reinstalled JRE. Reinstalled Usage Meter. Problem remained. Cleared the contents of C:\Users\YourUserName\AppData\Roaming\HughesNet Usage Meter\ and then: Uninstalled usage meter. Uninstalled & reinstalled JRE. Reinstalled Usage Meter. Problem fixed. I hope that helps somebody with similar problems.
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07-05-2017
10:15 AM
1 Kudo
@cherylclarkwa wrote: I am using usage meter 6.6.1.0 with Gen 5, Windows 10 , and get the zoomed in message. Ialso get this message with blank window with wvery usage meterfor thepast year. I would like to try zooming out The + and - keys do nothing. How do I zoom out?? As Liz wrote in an earlier post in this string: Please navigate to your Windows 10 display settings: Start > Settings > System > Display You'll see in this display setting window this option with a slider underneath: Change the size of text, apps, and other items
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06-02-2017
02:53 PM
@Liz wrote: Thank you for your continued feedback! I just got word that our Usage Meter devs are currently working on having the Usage Meter work at higher magnification settings. Once I have any other updates on this, I will post back. That's great news. I hope I'm not being too needy, but it would be really nice if they could fix the color scheme stuff (as mentioned elsewhere -- honor OS's UI color scheme or allow selection of alternative, broad range of color schemes).
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05-31-2017
06:47 PM
@C0RR0SIVE wrote: What resolution are you at...? Certain resolutions aren't supported as the program requires a certain amount of screen space, if it can't display, it will throw that "error". The lower the resolution, the more likely you are to encounter that. Resolutions and Scaling @A: 1920*1080 @ 175% = Zoomed In Message @A: 1920*1080 @ 150% = Works @1920*1080 @ 175% is what works best for my eyesight on my Microsoft Surface Pro. Going to 150% increases eye strain for me. So what I hear you saying is that I'm SOL relative to using the HughesNet Usage Meter tool in that environment since I'm not willing to compromise my (already challenged) eyesight in order to accommodate the limitations of the HughesNet Usage Meter tool. My background is computer graphics software, so I'm pretty sure the simple act of scaling for resolution is a pretty trivial bit of coding. Somebody has just made the (seeming arbitrary) decision that the result at the effective resolution I use is unacceptable. I guess I'll just choose to disagree with that conclusion. Such is life I guess.
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05-26-2017
03:18 PM
@Liz wrote: I just got an update regarding our progress on the magnification issue with the Usage Meter. We're still working on addressing this and we're hoping to have a new Usage Meter version soon to address this (after it's been tested). I'll keep you posted on any other updates on this as I get them. Version 6.1.1 behaves differently, but I'd hardly call it "fixed". Now it displays the following: v6.1.1 The message is rather vague in that it isn't clear where one would go to find the zoom controls to which it refers. In any case, the program should handle the situation, not direct you to reconfigure your computer setup to accommodate it. And, please, please, please could you get them to not force a low contrast white color scheme. It is nearly impossible for me to read. I have to use Windows High Contrast Black color schemes to accommodate my visual impairment. I'm sure others with visual impairments would appreciate it if this program factored in the Windows UI color scheme in use or allowed the selection of other color schemes in the program.
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04-28-2017
01:42 PM
While I haven't yet done the upgrade I have done some research to ascertain when it is best for me to do the upgrade. You'll find the key results of that research in this post: Win10 Creators Update (v1703) considerations. I've decided to wait until the CBB (Current Branch for Business) version is released. I don't find enough of the new features compelling enough to be a beta tester for Microsoft.
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04-10-2017
01:06 PM
@motobojo wrote: @wildcats198308 wrote: The purchase price is $349.99. Does that price include installation or is there an additional installation fee? I've noticed the fine print on all recent Gen 5 offers says, "*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer." I've just completed my Gen5 upgrade order. Terms and conditions vary depending upon your circumstances. Being a customer of HughesNet since 2003 I was given a sort of VIP status/offer. Apparently, the undiscounted equipment purchase price at this time is $449.98. I was afforded a $100 discount which brought my price down to the level you quoted. Any additional installation and activation fees were also waived. Apparently the undiscounted activation fee is $99 (I don't know what the undiscounted installation fees are).
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04-10-2017
12:59 PM
@motobojo wrote: @C0RR0SIVE wrote: The only time purchase sucks is when the warranty is up... Dead equipment = costly, plus, if you need a truck roll that's even more cost. And how long is the warranty period on the Gen 5 equipment purchase? I've just completed my Gen5 upgrade order. The warranty on my equipment purchase is 2 years for equipment and 6 months for labor/technician.
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04-08-2017
04:48 PM
I'll be getting my Gen 5 upgrade soon. I want to ensure that the installation is done correctly and provides me with solid service. What sort of things should I look for in a quality installation? My current installation is "legacy" to the max: HN7000S. The pole, dish & coax were most likely circa 2003 when I first became a customer of HughesNet (then DirecWay). I think the initial modem & radio were HN5000. Of course, the modem, radio & likely the dish will be replaced, but I'd bet a quality installation would mean everything completely new -- as if it were a fresh installation. I have a vague recollection of one on-site service visit resulted in a recommendation to have a new pole set, since mine was susceptible to wind (inadequate anchoring?). So please, what things should I look for (and insist upon) in my Gen 5 (upgrade) installation? While some may be blessed with exceptional installers, please help those of us who may not be so blessed to look out for ourselves as best we can. Thanks. edit (add): The HughesNet Installation Guidelines distingquish between an upgrade and a new installation. What criteria are used to determine when a new installation is required and what degree of re-use is appropriate / acceptable? For example, in the featured post "My Gen5/JupiterII Install Experience" it would seem that a complete new installation was done on a situation that possessed existing older HughesNet infrastructure. How was it decided that this complete new installation would be performed rather than re-using existing components? Additionally the installation guidelines identify any work done on the router and internal networking configuration as "additional" (non-standard) services and hence subject to addtional charges. How can that reasonably be the case with the HT2000W which has the router built in and hence proper operation of the installation can't really be verfied by the customer unless the router is factored into the intergrity of the installation? The Early Termination Fees and Other Important Terms also includes a similar sort of exclusion: Home Networking
Home networking equipment is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer. (Hughes is not responsible for home network configuration or management). The HT2000W includes a router and wi-fi which I believe most would consider to be "home networking equipment". As such, this exclusion seems inappropriate, or at least poorly worded / considered for the Gen5 situation.
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04-08-2017
04:33 PM
@C0RR0SIVE wrote: The only time purchase sucks is when the warranty is up... Dead equipment = costly, plus, if you need a truck roll that's even more cost. And how long is the warranty period on the Gen 5 equipment purchase?
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04-08-2017
04:31 PM
@wildcats198308 wrote: The purchase price is $349.99. Does that price include installation or is there an additional installation fee> I've noticed the fine print on all recent Gen 5 offers says, "*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer."
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04-06-2017
12:41 PM
Liz wrote: Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19. Forgive me for being unable to read / comprehend the map to which Liz refers. Can someone who does understand it look at my location (see below) and tell me if I'll be served by an EchoStar19 (J2) beam? my location Thanks.
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04-05-2017
05:32 PM
@Liz wrote: Thank you so much for your patience as we investigated your account. Apparently there was no mistake, you are pointed at EchoStar 17 because you're located in an area not covered by EchoStar 19. Here's a map of the EchoStar 19 beams in blue, it might be hard to see since the EchoStar 17 beams are underneath in white. You'll find that a large portion of Wisconsin, as well as Iowa, is not covered by EchoStar 19. It is situations such as these that cause me great concern on signing up for an upgrade to Gen 5. Everyone makes "Gen 5" sounds so great, but in fact your chances of realizing the promise of a Gen 5 upgrade hinges on whether you'll be able to use J2/EchoStar19 with the HT2000W modem. It seems like the sales force is fine with selling you something they call Gen 5 that isn't really that configuration. The squishy language and hype is very disconcerting. How can I be ABSOLUTELY certain that when I order an upgrade that it is going to be on the J2/EchoStar19 with the HT2000W modem? I was surprised to hear that J2/EchoStar19 doesn't cover the whole continental US. A sales rep assured me it did and that it was certain I would be serviced by it. I'm sorry, but the map you provided is undecipherable to me. I can't really pinpoint where I'm located on that map and even if I could the overlay's seem meaningless to me. Sorry to be so dense -- maybe my poor eyesight is a factor. Can I really expect to get an honest answer to the question I pose from the sales force. Sorry, to be such a cynic when it comes to the hughesnet sales force, but I've seen SOOOO many horror stories on this board that makes me feel that way.
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04-04-2017
02:05 PM
1 Kudo
So if your newer version works like my older version the desktop icon merely launches the background application ... hence it will appear to do very little (especially if the background application is already running). Do you see a similar icon in your system tray? If so, try right clicking on it to get a context menu or left-clicking on it for a summary status. Hovering over it should also bring up a tiny status message. Hopefully, someone with experience with the newer (your) version will answer ... I'm just offering what suggestions I can to try to help out until then.
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04-04-2017
01:33 PM
1 Kudo
You might need to be a bit more specific about the context you discribe. For example, where is the icon you click on? Is it in your system tray or on your desktop. On my legacy HN7000S system the status meter icon on my desktop merely launches the status meter into the background mode which then makes the icon show up in my system tray. Left clicking on the system tray icon prompts a summary display. Right-clicking the same system tray icon offers up a context menu. I hope that helps.
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04-04-2017
01:18 PM
1 Kudo
What's the difference between the fb group and these forums? Why post/participate in one versus the other? One advantage to this forum is the presence and participation of hughesnet reps who can actually fix problems for you.
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04-03-2017
02:49 PM
@C0RR0SIVE wrote: Most important points: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices) Since the Gen 5 modem has the router built in how will the diagnostics such as this change? Tech Support seemed to always point their finger at the router as being the problem (probably with cause), I'm just curious how it being part of the modem will complicate the troubleshooting.
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03-16-2017
03:40 PM
Regarding the 24-month commitment. I'll be upgrading to Gen5 soon. I'm not sure which plan will be best for me, but I'm thinking I'll start with a plan whose long term per-month cost is equivalent to what I pay now. If I'd like to increase the plan later is that allowed and, if so, is there any consequence relative to my 24-month commitment? Thanks for any insight into this matter.
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Plans
03-16-2017
03:34 PM
2 Kudos
Can anyone tell me where I can find more details on the costs & benefits of whether to opt for equipment leasing or equipment purchase? I tried to find information starting at the Get Started page (https://www.hughesnet.com/get-started) and I didn't meet with much success. I'm assuming the plan pricing information provided does not include equipment leasing costs. Or does it? What are your thoughts on the trade-offs of one option over the other? My predisposition is to purchase the equipment up-front as that generally means I'll pay less for the equipment in the long run. Does leasing afford the option of future (no-additional cost) equipment upgrades or any enhanced service for the hardware? At a minimum I'd at least like to know the total set of costs I'll be paying. Thanks.
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Plans
03-11-2017
12:46 AM
Some replies appear to have been lost in the transition to the new forum software. Specifically, Amanda had suggested using the IP address 10.10.10.10 when checking the "Use TurboPage Server configuration below". That seems to do the trick for the most part. This setting seems to be reset when the modem is restarted or the power is cycled on the modem.
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03-07-2017
10:56 PM
update: better, but not fixed. Still getting DNS Lookup Errors, just less frequently. sigh. Thankful for improvement, but ...
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03-07-2017
10:27 PM
1 Kudo
Gwalk900, thank you for your very helpful and thorough reply. It seems a bit misleading that it says "Turbo Page Advanced Configuration is disabled.", yet pressing the "Teardown TurboPage Connection" does seem to work (thankfully for me). As you suggested it took a number of attempts at this spinning of the W/A server roulette wheel to get a server that is behaving for me (so far) -- 69.19.14.35. Hopefully the solution will stick. Thanks.
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03-07-2017
07:38 PM
Thank you for your attention to the matter. So far so good on the 'teardown option' you performed. Yes, please do provide me with the details of controlling this myself. Thank you. Update: The action you took did not 'stick'. The Web Accelerator Status has reverted to "Operational; Upstream Addr: 69.19.14.30" and with it the DNS Lookup Errors have returned. What can be done to make the 'teardown option' sticky?
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