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About Drewman
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04-16-2020
07:14 PM
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02-24-2019
06:49 AM
Last year, I bought a new computer and as it synced with my "cloud" accounts, it churned through my HughesNet monthly data in less than 24 hours. Earlier this week, the wife & I bought new phones. Same thing. They blew through our monthly data in less than a day while they synced and downloaded apps. I think it would be a great idea to be able to log into my HughesNet account once a year or maybe once every 6 months for top tier customers and check a box that says I just bought a new device and the next 24 hours of data being transferred doesn't count against my monthly usage. Buying a new device should be fun and enjoyable. I shouldn't feel like I get punished by my ISP each time I do.
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Data Management
07-24-2018
02:47 PM
Received a flyer in the mail over the weekend from Viasat (formerly Exede.) For an extra $10/month I'll get a faster download speed and I won't get slowed down untill I reach 100 GB of data instead of my current plan which is 50GB. When do you plan to offer similar service upgrades? I'm quite satisfied with your service and don't wish to change providers. Since I'd have to sign a 2 year contract with them, I don't want to wish I stayed with Hughes if you offer a better plan in the coming days.
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Plans
03-23-2017
06:54 AM
HughesNet Customer Service called me yesterday and I'm scheduled to upgrade to Gen 5 in 2 weeks. If you had anything to do with that Liz, I thank you.
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03-21-2017
02:50 PM
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
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03-17-2017
07:05 AM
Thanks CORROSIVE. I wish the customer service rep had explained it that way to me.
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03-16-2017
06:48 PM
I entered my address and got an error message too, so I called and spoke with a representative today. I live in SW Michigan and was told that Gen 5 isn't available in my area yet. I should call back in a month or maybe 2. Not exactly the answer I was looking for. I can't believe the satellite still isn't ready yet.
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