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MaryMcClure
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Joined 9 years ago
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Re: In baseball it's three strikes and you are out!
Thank you Liz...in the meantime I have already incurred a $35 charge for insufficient funds, which I think HughesNet should pay because you are holding money that you never should have taken in the first place. I have two more bills due soon, and if I incur any more charges due to this, I will expect HughesNet to pay those as well. Thank you. Liz wrote: MaryMcClure Hi Mary! As I've mentioned in your own thread, our agents have issued a credit for your ETF. I dug into your account to address your latest concern and it seems that a business rule requires a 10 day waiting period before this refund can be pushed out. Fortunately for you, I'm at the corporate office and we can have someone here get that refund to you sooner. I'll PM you once I have an update on that.7.3KViews0likes11CommentsRe: In baseball it's three strikes and you are out!
I hope you get closure here. I'm also in a fight over a refund of my "early termination fee" that they claimed they could not do without speaking to me, then claimed they did speak with me, but at a phone number that does not belong to me...at any rate, they are still holding my money and I am ready to get a lawyer as well.7.3KViews0likes13CommentsRe: FRAUD - billed for termination fee with no notice after MONTHS of complaining!!
I agree, and I'm very upset. However, I found an email sent to me on MARCH 1st stating that they would need to speak with me in order to process my cancellation. (the "supervisor" I spoke with claimed they had no contact with me since January 24. That was false and I now have proof) Admins, if you're listening, the case ID is 102899931. Note the telephone number they wrote down. IT'S INCORRECT!! It's not incorrect on my account, this was evidently just a mistake. Nobody ever called to process my cancellation, therefore I do not agree that I should have been cut off and charged an early termination fee.4.2KViews0likes0CommentsFRAUD - billed for termination fee with no notice after MONTHS of complaining!!
I have been complaining to HughesNet ever since I first signed on, in November 2016. Every month I have had issues and called to complain. I was told when I signed up that the service I was getting would be more than enough for what I needed, and I explained what I needed in detail to the representative. I literally cannot even watch an embedded video on Facebook. I even upgraded my plan and I still have to buy tokens just to be able to check my email. After my last call to Hughesnet, I emailed them to say that if they cannot fix this issue then I want to cancel. This was in February. This morning, there was no internet. Then, I see a charge for $370 on my checking account. Apparently they cancelled my account, and didn't feel it was necessary to TELL me this. I just got off the phone with a "supervisor" who insisted that they called me (even though they had an incorrect number). I asked why they did not email me back after my email to them, and his response was that they do not email customers. He stated that the last contact they had from me was in January, which is not true (because they do have an email from me that initiated this cancellation, after all). I have never actually yelled at a supervisor before, but he had me so irate that I eventually had to hang up. I cannot believe that this company is still in business, with the way they treat customers. You promise great service, great connection speeds, but then provide terrible service, and then have the nerve to charge almost $400 when you're called on it. I have started a fraud investigation claim.4.3KViews0likes6Comments