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01-12-2019
11:54 AM
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01-06-2019
03:31 PM
It's just not standard business practice, so I find it interesting you defend it. I've cancelled satellite radio and television, and I've always received a prorate for what was used, and credited for what was unused. For a company to fail to credit a customer for what was not used, tells me that their financial situation is poor. This particular business practice isn't common; I don't see a great need to defend it. Contracts, and penalties to break contracts protect the satellite company for these "rash decisions". There is no need to pile on at cancellation by forcing someone to pay for something they aren't receiving. I haven't needed a corporate level admin to level set any expectations, as I wasn't promised anything by a salesman. Perhaps you are thinking of another post. The community here is very supportive, but often overly defensive of satellite and Hughes Net in general. Call it like it is- given choice, people will flee in a heartbeat. Wired and satellite solutions for terrestial customers aren't growing and satellite services will likely serve mostly aircraft and extremely rural areas in the future. The moves on wireless are changing the game quickly.
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01-06-2019
12:10 AM
Don't disagree that that is the exact contract language; just saying that it's not a good business practice. You paid for something you didn't use, and they keep the full value. They aren't put out financially by someone not using tokens. It's small money, and in the bigger scheme, seems cheap on their part. As for the prorated balance, the customer service rep struggled so much to understand what I was saying that I'm not sure he would have known this to be true. Great community on here by the way, especially you Gabe. But this business model for satellite is so fragile- this fixed wireless is a game changer if they are able to implement it with additional towers over the next few years. We've saved over $120 a month by also eliminating a landline and replacing with VOIP. We can also now consider cutting the cord on satellite TV. Rural areas deserve better, for sure.
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01-05-2019
05:10 PM
Was able to receive AT&T Fixed Wireless Internet, as part of the CAF funding for our rural area. It is fantastic- $60 a month for 170GB, and the ability to take on another 1TB in data if needed. After six years, we are streaming. Steady 40-50 mpbs with 30 latency. My speeds with HN were all over the place, despite the 25 mpbs guarantee. Have some real issues though with HughesNet cancellation policy. They will bill you for the full month regardless of when you cancel. They will not refund any unused tokens. I have canceled several subscription services and never have paid for services not used. Leaves a bad last impression- although I have no plans on coming back. I would use Viasat at this point which has improved their pricing greatly in this area. On top of all of that, my customer service rep must have been from a foreign country; could barely understand me and I had to repeat each sentence slowly three times. Lack of competition is really killing this part of the Internet service business. I'm hopeful for everyone out there that you'll get more choices in the future.
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04-10-2017
07:23 PM
Thanks, appreciate the quick reply. I have read that about DirecTV using a lot of data behind the scenes. I'm guessing I don't really use the internet connection for anything any way, so probably smart to disconnect unless I needed it for something specifically.
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04-09-2017
01:40 PM
I'm new to HN and Gen 5 and wondered if anyone knew any specifics behind the Data Saver feature. I called customer service last night, and they tried their best but had no additional information than what is on the website. Two specific questions- will the Data Saver downgrade the video to 480p for (1) DirecTV On Demand and (2) PS3 Apps, such as Amazon, Vudu, Netflix. Many thanks if anyone knows- I can try and see for myself but I'm in that frequent reset period right now, so it's a fog on how much data I'm using for these.
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04-09-2017
01:32 PM
1 Kudo
Corrosive, thanks so much for the great answer. I'm new to HN and Gen 5 as of this week and had some DNS errors yesterday. Rebooted three times, which solved it, but hoping the Google DNS will perform more reliably. But thanks for all you do on here- as someone who is new, your various posts have been really helpful.
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