About TYGRHobbes

Liz, I could use your help. Was having lost of slow issues for months on beam 55, three technician visits and numerous tickets.  Was changed to Beam 19 on 1/12/18 and there was some improvement.  However, especially the upload speeds have decreased again.  Did more testing tonight and these are some Speedtest results:  (crazy download results!) down          up 281.27      0.43 4.87           0.92 319.42       0.67   Testmy.net 6.00           287 kbps 6.1              362 kbps 5.3              179 kbps   As of tonight I can no longer even slowly play the online game I was able to somewhat follow when on Beam 19 (and wasn't able to do it on Beam 55 from the middle of September until changed to beam 19). Can you help me out?  This constant unknowing when the internet will work and won't work is discouraging. Thanks -  Ron ... View more

Thank you for your update, TJ. I'm happy to hear the repoint has helped so far. Please keep us posted.   ... View more

So I have a question for you. I have been dealing with these issues since June. Here is my original post. https://community.hughesnet.com/t5/Tech-Support/No-Return-Call-From-Tech-Support-or-anyone-Tired-of-being/m-p/79323#M56372 So with all these issues and information I have posted since then, I have not had any relief since it has happened. Would these fixes that you are talking about have fixed my issues long ago, or is this something not available in NC. None of these things you mentioned have been offered, I have not had a tech out since they removed my satellite from a tree it was mounted on.   I am just curious as I have been one of the first to mention all these issues way back in June.   Thanks for any answers.     ... View more

Hey, I was just giving you a heads up...but by all means, go right ahead and file your complaint. Good luck to you and your house full of smart devices. ... View more

yup! just replied back to you... ... View more

I so frickin agree, I am paying around $200 a month for crap, I work online and dont have a choice or I would drop everything. My speeds are so slow, but if I dont buy extra tokens I get no speed at all, just round and round buffering, bonus time my **bleep**! ... View more

@BirdDog wrote: I have good 4G LTE right now but so expensive for large plans. If price comes down I may jump ship. The lower latency is nice, makes a difference. When I use the the small 3 GB allowance I have it is noticeably faster. My wife picked me up a new Galaxy 7 on Black Friday special for $49. When I transferred my service to the new phone, I was very surprised to find dang fast 4G LTE instead of 1xRtt (9 miles from tower). I also learned when reading the new box, I now get 10 GB/mo instead of 3. Very nice but all I can do is feed a single computer on my network because the reseller don't allow hotspotting or tethering like real Vz.  Klink with spoofing or Klink with a VPN are safe and work well. I get anywhere from 3 Mbps to 16+ Mbps. Not sure if that fluctuation is due to traffic or my location. Either way, it's a lot better than 100 kbps on 1x and a nice supplement to my Hughes allowance since I can use it to feed my TV, etc. ... View more

Service is again very terrible!  Tests continue to result in speeds less than 1MBPS.   After logging in I typically perform at least 3 tests so the techs can take a look.    A week ago the problems I have been having were escalated using ticket #108502319 and a few days later was told (I called again) a tech would be assigned by Thursday of this week (1/4/18).  However haven't received a call yet or a message.  Does anyone know if callbacks from a tech use a caller ID of "Toll Free Call"?  I rarely answer these calls as they are mostly spam, but did have one yesterday and today, but no message was left so have no idea what company called.  ... View more

Same here.  We have been seeing .5mb the last couple of days, and we were affected by the outage that occurred a couple days ago.  Been on HN just short of a month, now I know why they don’t offer a trial period where you can cancel service.     The DSL I was hoping to replace has been better and more reliable than this so far at a third the price.  The DSL provider at least admitted they oversold the line, without using those exact words.   ... View more

Hi ilmontgo,   Thank you for your update, I'm glad to hear that the service has improved for you! If you're visiting my.hughesnet.com primarily to check your account info, I suggest checking out the HughesNet mobile app as an alternative. Loads a lot faster than my.hughesnet.com.   ... View more

I too am on beam 54 and have been crippled by the slow speeds, though this am, the download speeds were running 7-10 Mbps bfore 7 am.  Whahoo!  Yes agree beam 55 is a separate entity, but that does not mean it has a sparate underlying problem.  Which beams are affected by the same types of slowdown?  Are they all in hightech areas with high numbers of telecomuters completing comprehensive online tasks who live in rural areas? ... View more

@ecoalex2 wrote: So we should just not use the service? If that is the case, we need to discuss refunds for unusable service.. We do what we need to do with a unusable service. If that avenue is not to change gateways, we have no service. So if you have an unusable service, you stop and shut off the device and occupy your time doing something else? Only saying you did not change gateways, only changed the path leaving the gateway, and will most likely be temporary relief if the overall beam and gateway is still having problems.   Not trying to upset you, only trying to prepare you if it goes bad again. Which is likely if all the fixes on the beam/gateway have not been completed.   People can reboot the modem as much as they want, but like Gabe said, that can also create problems if done too much. ... View more

No doubt.  I only use the HT2000W's WiFi as I don't use my laptop very much, and it's easier than connecting my Netgear router when I do (I don't like keeping it connected, or even there, if I don't use it much).  If I start doing more of the streaming, like I was talking about in my other thread, I may very well ditch the built in WiFi and use my Netgear router.  And with my own router I wouldn't have to be messing around with the settings to get the speed back up, as it would always be as high as it can be.      ... View more