About Matt_Is_My_Name

To be honest I forgot all about this thread for a while. I guess that is a good thing if you think about it..   It has been about a month since the fix was put in to place and the only outages I have had since have been weather related. I am going to tempt fate and mark this thread as solved.   Thanks for the help! And be sure to pass that thanks on to the engineers. ... View more

    This is the first time in months I have seen green across the board for association and dns acceleration. LAN Xs were from my computer being off.   Looks promising. I will keep an eye on things over the next couple days and let you know.   Thanks! ... View more

@ebjoew   All I can do is speculate how the communications between the satellite and ground gateway stations is handled. I imagine the finer details are considered very sensitive information for any of the satellite Internet providers.   I do understand packet collision, but I'm not entirely sure that is something the satellite should have to worry about. I imagine communications are handled in a similar way as cell phones communicating with towers on the ground. Everything has specific time frames to get their data across. This would mean the data has to be sent early so it arrives at the tower at the correct time. I'm sure this would be far easier with stationary ground stations rather than cell phones travelling in cars and whatnot.   I would also guess that there is a lot of caching that goes on so the satellite's upstream and downstream don't have to run at the exact same speed.   Again these are just speculations, but I wouldn't be surprised if it operates basically like a $118-million router. ... View more

Saw something new in the event log. I have no idea what it means, but I figured I would share anyway.   05/29/2017 12:41:59 12305 4 1 Command initiated ranging: Range every rate in the trajectory table 05/29/2017 12:42:07 12802 2 1 Start Range Process Sym 512 Code 2 Process id 8 Reason NOC INITIATED Frame 376866550 Group 25 05/29/2017 12:42:13 12001 2 1 Uplink DOWN | Started on frame 376866551 | Current State Code is 12.8.2 | SQF=111 Symcod=6 IGID=25 05/29/2017 12:42:13 101 2 1 System StateCode DOWN | Started at 05/29/2017 12:42:08 | Current State Code is 12.8.2 | SQF=111 Symcod=6 05/29/2017 12:42:20 12803 2 1 Ranging Final State: Frame 376866817 Group 25 SymRate 512 Code Rate 2 MinEsNo 46 TargetEsNo 70 05/29/2017 12:42:20 12803 2 1 Ranging Final State: InitialEsNo 152 FinalEsNo 70 Final BackOff 144 Outcome SUCCESS - MET TARGET ESNO 05/29/2017 12:42:20 12504 3 1 AIS/CLPC Filter Reset due to Ranging 05/29/2017 12:42:25 12002 2 1 Uplink RECOVERED | Recovered on frame 376866835 | Outage Time 000:00:00:12 | Last State Code was 12.8.3 | SQF=111 Symcod=6 IGID=25 05/29/2017 12:42:25 102 2 1 System StateCode UP | Recovered at 05/29/2017 12:42:20 | Outage Time 000:00:00:12 | Last State Code was 12.8.2 | SQF=111 Symcod=6 05/29/2017 12:42:50 12802 2 1 Start Range Process Sym 4096 Code 2 Process id 9 Reason BASELINE RATE SET Frame 376867488 Group 26 05/29/2017 12:42:55 12001 2 1 Uplink DOWN | Started on frame 376867489 | Current State Code is 12.8.2 | SQF=112 Symcod=21 IGID=26 05/29/2017 12:42:56 101 2 1 System StateCode DOWN | Started at 05/29/2017 12:42:51 | Current State Code is 12.8.2 | SQF=111 Symcod=21 05/29/2017 12:42:59 12803 2 1 Ranging Final State: Frame 376867700 Group 26 SymRate 4096 Code Rate 2 MinEsNo 47 TargetEsNo 54 05/29/2017 12:42:59 12803 2 1 Ranging Final State: InitialEsNo 145 FinalEsNo 51 Final BackOff 85 Outcome SUCCESS - MET TARGET ESNO 05/29/2017 12:43:00 12504 3 1 AIS/CLPC Filter Reset due to Ranging 05/29/2017 12:43:05 12002 2 1 Uplink RECOVERED | Recovered on frame 376867718 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=112 Symcod=10 IGID=25 05/29/2017 12:43:06 102 2 1 System StateCode UP | Recovered at 05/29/2017 12:43:01 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=111 Symcod=10     ... View more

@ebjoew It seems you like poking around and troubleshooting things as much as I do. But I think this issue is out of our hands! I am willing to guess that the issue may be with the Albuquerque, NM gateway, as that seems to be a common trend.    At least we have a great community here to allow us to easily do some arm waving for attention.    @Amanda Thanks for the update! As always if I notice anything new which may help I will make sure to let you know. ... View more

@BirdDog It is a pretty significant update. It adds a whole range of features to Windows 10, but each user will only care about a couple of them depending on their circumstances. It does have a handful of security patches which are necessary.   In all honesty I wouldn't call it a marketing thing. It really does offer a lot.   https://www.microsoft.com/en-us/windows/features ... View more

@maratsade   Back when I worked in IT the saying was "If the data doesn't exist in three places, the data doesn't exist."   Granted our three places included two cassette tapes which failed all the time. ... View more

Southern Ohio's springtime weather is not ideal for testing satellite connections!   I didn't have any issues for the most part of last night, and things still seem stable. There are some disconnects from missing keep-alive messages showing in the logs, but I'm pretty sure it's due to weather. The only outage I saw was during a 15 minute stretch of sustained 50MPH winds and a downpour so heavy I couldn't even see the ground below the window. Been gusting 50-60 for 20 or so hours now!   I am confident all is well, and if I have any issues I'll be sure to come here first.   Thanks again for your help! ... View more

The techs just hit the road after being here for about 45 minutes. They replaced the radio and the modem, as well as checked the fittings at the ground block. I was told there was water inside the connector, so he cleaned it out and replaced the fittings. Although it's not clear if the water was the issue, it surely wasn't helping matters at all.   As of right now my signal quality is better with a deep overcast sky than it was on a clear day before. I was told the modem will be rebooting itself and doing various strange things for a couple of hours, so I will update this thread tomorrow with my results, but I will say things are already looking up!   Thanks for the help. ... View more

Is there any news on this? Over the past couple of days a new symptom has popped up where the LAN light on the modem also goes out, and I cannot access the SCC at that time.   Thanks. ... View more

Reading what those codes say I didn't think they would be the answer to the big question, but I usually find it best to give all the information I got.   Thanks for the reply, I'll be checking back to see what you come up with! ... View more

Luckily it appears these logs do not get deleted on a system restart. My system has been up for 2 days and I have logs going as far back as 11 days ago. It does seem like the system keeps the 400 most recent evt.csv entries. evt1.csv is 12 pages long for me when I set to show 100 per page, so who knows what the limit is.   I have been keeping the system up for state codes and disagnostic codes, even though one of the reps I spoke to on the phone told me they were worthless... and didn't have an answer when I asked why worthless information is being logged. I'm just trying to give as much information as possible to help get this issue resolved! ... View more

I don't fully intend to highjack this thread, but I will do so willingly since the solution to the problem has been given with 98% probability.    In that thread they discussed changing URLs being a trigger for auto-deletion. That must have been the case, since the edit was fixing an error in that ncpa.cpl filename I typed out. I guess we all have to be really careful when typing out full filenames from now on! ... View more

I typed out a long reply yesterday with a possible solution to your issue, but apparently when I did an edit it disappeared!   Try for the simple solution first. Click start and type ncpa.cpl (this is a shortcut to the network connections. You can also get to it through the 'Change adapter settings' in the network & internet settings.)   Make sure your ethernet connection is not greyed out. If it is, right click on it and hit enable. That should be the simple soution to your problem.   I have had an issue identical to this, and my proven way of fixing it is a long process to type out. So if your connection isn't disabled I will type it out for you! ... View more

Grabbed this from the event log in case it could help. This is what is being produced when the connection goes down, and it's pretty well the same every time.   04/16/2017 03:08:34 23018 4 1 PBP connection 3 restarted/down. No peer reply. CBID 2 Idle Timeout 04/16/2017 03:08:39 101 2 1 System StateCode DOWN | Started at 04/16/2017 03:08:34 | Current State Code is 23.1.4 | SQF=111 Symcod=10 04/16/2017 03:08:54 23018 4 1 PBP connection 2 restarted/down. No peer reply. CBID 1 Idle Timeout 04/16/2017 03:08:59 23017 4 1 PBP connection 1 restarted/down. RST Rxed. CBID 0 Received RST 04/16/2017 03:09:03 21102 2 1 ASSOC: Terminal Dis-Associated Reason=IPGW 'ALB23HNSIGW63G001Adv' not reachable - missed keep alive messages 04/16/2017 03:09:04 23021 4 1 PBP Backbone 3 Retry count: 5 04/16/2017 03:09:09 23005 4 1 PEP: Backbone 1 deleted. 04/16/2017 03:09:14 23005 4 1 PEP: Backbone 2 deleted. 04/16/2017 03:09:19 21101 2 1 ASSOC: Terminal Associated with IPGW ALB23HNSIGW63D002Adv 04/16/2017 03:09:19 25103 3 1 Config change detected for ipv6_lan_parms[CFM_LAN_TYPE_MEDIA]|lan_info|wan_net_info| 04/16/2017 03:09:19 23005 4 1 PEP: Backbone 3 deleted. 04/16/2017 03:09:24 23005 4 1 PEP: Backbone 4 deleted. 04/16/2017 03:09:29 23005 4 1 PEP: Backbone 5 deleted. 04/16/2017 03:09:34 23003 4 2 PEP: Parameter update due to Reassociation 04/16/2017 03:09:39 23015 4 1 PBP connection 3 open/up. 04/16/2017 03:09:40 102 2 1 System StateCode UP | Recovered at 04/16/2017 03:09:34 | Outage Time 000:00:01:00 | Last State Code was 13.1.1 | SQF=110 Symcod=10 04/16/2017 03:09:44 23015 4 1 PBP connection 4 open/up. 04/16/2017 03:09:49 23015 4 1 PBP connection 2 open/up. 04/16/2017 03:09:54 23015 4 1 PBP connection 1 open/up. 04/16/2017 03:09:59 23015 4 1 PBP connection 5 open/up. ... View more

I have run into this same issue and found a working solution, hopefully it will work for you. When this happened to me it was an issue with how windows configured the interface metrics. These are basically values which tell windows which connection to use when multiple are present.   First, click on the start button and type ncpa.cpl, which will come up with a control panel item. (This is just a shortcut to get to the connections list. You can also get to it by clicking 'Change adapter options' in the network & internet settings)   Here you will have at least two connections, one for ethernet and one for wireless. It is possible to have more than that, but we are not interested in those right now. You can check for the simple fix here by making sure ethernet isn't greyed out. If it is, right-click on it and enable it, which could very well be the solution to your issue and you can stop here.   If that is not the case, you can try changing the interface metric for both the wired and wireless connections. This setting is buried pretty deep, as it is not something which usually has to be changed. Start by right clicking on your eternet connection and selecting properties. There will be a box with a list of items. Find and click Internet Protocol Version 4 (TCP/IPv4) (click on the words themselves, not the checkbox) and select Properties under the list. At the very bottom of this new window click the Advanced... button.    You should now have a window titled Advanced TCP/IP Settings with very little information in it. At the bottom of this window uncheck the box showing Automatic metric, this will make the text box below useable. For the ethernet connection, put in a value of 2, then click OK on all of the windows that have been opened until you are back to the Network Connections window (the last window will show Close instead of Ok.. just pretend it says Ok).   Next follow the same path through the settings, this time starting from the wireless connection. Once you get to the interface metric, enter 3 this time. What this should do is set your eternet to have a higher priority than your wireless connection.. Windows should do this automatically, and there's a chance your laptop's BIOS should disable wireless when there is a wired connection, but for some reason none of this is happening. The reason we didn't set ethernet to 1 is because 1 is for the system's loopback service, which is fairly technical to explain and not something we want to mess with.   Although this solution worked for me when I was having a problem similiar to the one you are having, there is a chance this will not work for you! If that is the case, I suggest following the same path of options for each connection once more, and rechecking the box next to Automatic Metric, as this setting can complicate other troubleshooting. ... View more