Matt_Is_My_Name
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Re: Finally got Gen5
I have been dragging my feet on upgrading, even though it does seem to be a good value. Since I am going to be putting a new roof on this house, and taking off the satellite mount that is on the roof in the process, that should be the perfect time to do the upgrade. I'm getting tired of hearing about these new features and being left out!7.7KViews0likes0CommentsRe: Intermittent System Outage returns.
To be honest I forgot all about this thread for a while. I guess that is a good thing if you think about it.. It has been about a month since the fix was put in to place and the only outages I have had since have been weather related. I am going to tempt fate and mark this thread as solved. Thanks for the help! And be sure to pass that thanks on to the engineers.4.2KViews0likes1CommentRe: Intermittent System Outage returns.
This is the first time in months I have seen green across the board for association and dns acceleration. LAN Xs were from my computer being off. Looks promising. I will keep an eye on things over the next couple days and let you know. Thanks!4.3KViews0likes0CommentsRe: Intermittent System Outage returns.
ebjoew All I can do is speculate how the communications between the satellite and ground gateway stations is handled. I imagine the finer details are considered very sensitive information for any of the satellite Internetproviders. I do understand packet collision, but I'm not entirely sure that is something the satellite should have to worry about. I imagine communications are handled in a similarway as cell phones communicating with towers on the ground. Everything has specific time frames to get their data across. This would mean the data has to be sent early so it arrives at the tower at the correct time. I'm sure this would be far easier with stationary ground stations rather than cell phones travelling in cars and whatnot. I would also guess that there is a lot of caching that goes on so the satellite's upstream and downstream don't have to run at the exact same speed. Again these are just speculations, but I wouldn't be surprised if it operates basically like a $118-million router.12KViews0likes9CommentsRe: Intermittent System Outage returns.
Saw something new in the event log. I have no idea what it means, but I figured I would share anyway. 05/29/2017 12:41:59 12305 4 1 Command initiated ranging: Range every rate in the trajectory table 05/29/2017 12:42:07 12802 2 1 Start Range Process Sym 512 Code 2 Process id 8 Reason NOC INITIATED Frame 376866550 Group 25 05/29/2017 12:42:13 12001 2 1 Uplink DOWN | Started on frame 376866551 | Current State Code is 12.8.2 | SQF=111 Symcod=6 IGID=25 05/29/2017 12:42:13 101 2 1 System StateCode DOWN | Started at 05/29/2017 12:42:08 | Current State Code is 12.8.2 | SQF=111 Symcod=6 05/29/2017 12:42:20 12803 2 1 Ranging Final State: Frame 376866817 Group 25 SymRate 512 Code Rate 2 MinEsNo 46 TargetEsNo 70 05/29/2017 12:42:20 12803 2 1 Ranging Final State: InitialEsNo 152 FinalEsNo 70 Final BackOff 144 Outcome SUCCESS - MET TARGET ESNO 05/29/2017 12:42:20 12504 3 1 AIS/CLPC Filter Reset due to Ranging 05/29/2017 12:42:25 12002 2 1 Uplink RECOVERED | Recovered on frame 376866835 | Outage Time 000:00:00:12 | Last State Code was 12.8.3 | SQF=111 Symcod=6 IGID=25 05/29/2017 12:42:25 102 2 1 System StateCode UP | Recovered at 05/29/2017 12:42:20 | Outage Time 000:00:00:12 | Last State Code was 12.8.2 | SQF=111 Symcod=6 05/29/2017 12:42:50 12802 2 1 Start Range Process Sym 4096 Code 2 Process id 9 Reason BASELINE RATE SET Frame 376867488 Group 26 05/29/2017 12:42:55 12001 2 1 Uplink DOWN | Started on frame 376867489 | Current State Code is 12.8.2 | SQF=112 Symcod=21 IGID=26 05/29/2017 12:42:56 101 2 1 System StateCode DOWN | Started at 05/29/2017 12:42:51 | Current State Code is 12.8.2 | SQF=111 Symcod=21 05/29/2017 12:42:59 12803 2 1 Ranging Final State: Frame 376867700 Group 26 SymRate 4096 Code Rate 2 MinEsNo 47 TargetEsNo 54 05/29/2017 12:42:59 12803 2 1 Ranging Final State: InitialEsNo 145 FinalEsNo 51 Final BackOff 85 Outcome SUCCESS - MET TARGET ESNO 05/29/2017 12:43:00 12504 3 1 AIS/CLPC Filter Reset due to Ranging 05/29/2017 12:43:05 12002 2 1 Uplink RECOVERED | Recovered on frame 376867718 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=112 Symcod=10 IGID=25 05/29/2017 12:43:06 102 2 1 System StateCode UP | Recovered at 05/29/2017 12:43:01 | Outage Time 000:00:00:10 | Last State Code was 12.8.3 | SQF=111 Symcod=105.6KViews0likes0CommentsRe: Intermittent System Outage returns.
ebjoew It seems you like poking around and troubleshooting things as much as I do. But I think this issue is out of our hands! I am willing to guess that the issue may be with the Albuquerque, NM gateway, as that seems to be a common trend. At least we have a great community here to allow us to easily do some arm waving for attention. Amanda Thanks for the update! As always if I notice anything new which may help I will make sure to let you know.13KViews1like20CommentsIntermittent System Outage returns.
I am creating a new topic since I marked the last one as having a solution.. Myprevious topicstill has the same information, but I will give a new consolidated version of what is happening and the steps which have been taken to resolve them. I admit I was too quick to mark the thread as solved, and should have waited for the weather to clear up. Lately the weather has been great around here, and weather around the gateway (Albuquerque NM) does not seem to have an effect either. I waited two weeks to allow things to settle in, and the issue exists the same as before. The issue: The system goes offline once every 10 - 15 minutes. The outage usually lasts between one minute and five minutes. An identical sequence of events happens every outage. First the system light on the modem goes off. When the system light comes back on the LAN light will then go off. Once the LAN light comes back on service is back to normal. The duration of the system light being out seems to vary, and the amount of time the LAN light is out is pretty constant at 10 or so seconds. Every outage is shown as the terminal being disassociated from the gateway. The log entries state that this was caused due to the terminal missing keep-alive messages. Example from the logs: "ASSOC: Terminal Dis-Associated Reason=IPGW 'ALB23HNSIGW72A003' not reachable - missed keep alive messages" Sometimes shows TCP acceleration is down or in a degraded state before the system light goes out. The logs show that this occurs even when signal quality is good. From the recent history I can see that it has occured between 109 and 115 SQF. Steps taken: By me Removed router from the network. The PC is connected directly to the modem. Attempted using a different computer. In addition to the Windows PC I tried with a Linux laptop, and a second Windows Laptop. All of which were directly connected to the modem, and the issue persists. Used different ethernet cables. I even cut a section of CAT 6 Mohawk out of a box I was given and put new connectors on it. Although that was mainly to see if I could remember how to do it. By Hughesnet Sent a tech out to my house. New modem New outside radio Realigned dish Replaced coaxial connector at the ground block which had water infiltration. I am not sure what else can be done. I have been noticing more topics about this issue showing up in the tech support forum. Beam ID 23 Outroute ID 39 Gateway ID 2 I know it's a long shot, but can anyone with these IDs confirm that their service is working normally? Thanks in advance!Solved15KViews2likes26CommentsRe: Signing in each and every visit?
I'm pretty sure it is because you aren't just signing in to the forums, you are signing in to your Hughesnet account. Reading through some previous posts it seems like the logins are being handled like this because of some company policy. I do agree, though, that I prefer to stay signed in.. but it's not like signing in is really a hastle!3.5KViews0likes1CommentRe: Windows 10 Creators Update - Remember to backup your computer
BirdDog It is a pretty significant update. It adds a whole range of features to Windows 10, but each user will only care about a couple of them depending on their circumstances. It does have a handful of security patches which are necessary. In all honesty I wouldn't call it a marketing thing. It really does offer a lot. https://www.microsoft.com/en-us/windows/features8.9KViews0likes1Comment
