I received an email stating... "We have received your email, and we'd like to help in any way that we can. As a result, I have escalated this case internally to one of our supervisors and setup a courtesy callback for you. Please expect the call within 24 hours on the phone number we have on file.Your case ID for this issue is 103585121." (email from a HughesNet Representative on 04/17/2017). I am requesting a written response instead because phone call interaction ( 1-866-347-3292) has not produced satisfactory results in the past. Please respond ASAP... thank you.
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Hello... I truly need some assistance. I have a major issue with HughesNet billing... I am reaching out to you to get this resolved before turning it over to the Inspector General of my state and appropriate Federal agency. I canceled my contract before incurring an Early Termination Fee. I have all phone calls to HughesNet documented with confirmation numbers and phone records; however, HughesNet charged my debit card for $214.00 after skipping a whole billing period. I was told it was for not returning the radio which was included in the Return Box. I have two witnesses who helped box all equipment, and I've obtained the UPS Store Report which reflects the actual weight of the box on the date returned. I was told by Hanna (103115543 on 03/17/2017 and 103168308 on 03/21/2017) my debit card would be refunded the full amount, but it would be up to my bank to decided when to issue the refund. It seemed like a strange statement to make so I called my bank and was told the refund is immediately credited when received... which has been my experience since 1984. I waited through three full weekends before opening a dispute. I tried to avoid doing a chargeback, but HughesNet was not following through on their promise. My bank did an investigation and reversed charges to my debit account; however, on Saturday, 03/15/2017, I received an email stating I am in Soft Collections and have seven days to submit the $214.00 payment. I have all paperwork documenting what I've presented herein, and I need help getting this resolved. Thank you.
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