Soft Collections

Hello... I truly need some assistance. I have a major issue with HughesNet billing... I am reaching out to you to get this resolved before turning it over to the Inspector General of my state and appropriate Federal agency.

I canceled my contract before incurring an Early Termination Fee. I have all phone calls to HughesNet documented with confirmation numbers and phone records; however, HughesNet charged my debit card for $214.00 after skipping a whole billing period. I was told it was for not returning the radio which was included in the Return Box. I have two witnesses who helped box all equipment, and I've obtained the UPS Store Report which reflects the actual weight of the box on the date returned. I was told by Hanna (103115543 on 03/17/2017 and 103168308 on 03/21/2017) my debit card would be refunded the full amount, but it would be up to my bank to decided when to issue the refund. It seemed like a strange statement to make so I called my bank and was told the refund is immediately credited when received... which has been my experience since 1984. I waited through three full weekends before opening a dispute. I tried to avoid doing a chargeback, but HughesNet was not following through on their promise. My bank did an investigation and reversed charges to my debit account; however, on Saturday, 03/15/2017, I received an email stating I am in Soft Collections and have seven days to submit the $214.00 payment. I have all paperwork documenting what I've presented herein, and I need help getting this resolved. Thank you.