I am no longer under contract, so you would think it would be in Hughes' best interest to keep long term customers happy and make sure tech support shows up when they say they will. I won't even get into how may hours and people I talked to and got hung up on by, in order get to the point of a tech visiting. . There are other options out there...... I'm about to cancle my account because I am so fed up with Hughe's lack of customer care. Maybe if Hughes didn't sub out their call center to other countries, the phone support people could understand me, and me understand them. There is a LOT lost in translations with phone tech support. Oh, and that message about calls being recorded for training and to improve service.... .. LOL.. yeah right.. now that was about the best laugh I've had through all of this.. Long story, but the short is, my dish is 30 feet in the air on the roof of my house. The house moves a lot,(very old farm house) and the dish goes out of alignment fairly often. Also, I did not want it installed on the roof, that was where I found it when I got home after the installer had doen this... (several years ago) Not to mention it is pointed into trees, and the wetter the day gets, the worse the signal drops. My internet is pretty non existant, and my modem logs are constantly filled with errors. On a super great dry day I might get a signal of 54 or so with Gen5. I can't wait until winter gets here and the leaves fall... but probably not, becaue I'm pretty much ready to throw all of this in the garbage and start over with another company. (I bought and own my equipment) Hughes was sending support out to deal with this, but as has happened before, a two week wait, and no one shows..... Who plans to pay me for the day I had to take off work to wait for non existant techs? (I don't get vacation pay) I'm pretty irate about this.... How do I get somone to come fix the problems the original installer created???? My best bet in my mind is find a new provider......... Can't wait for Starlink.... Sounds like it will be much cheaper than the $150 and some odd dollars a month I pay, for this useless system, and for the FINE lack of support Hughes provides... Buyer beware!
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