Hello creativeSpurts,
Thank you for your patience while we investigated your case. Our billing team made some adjustments to allow us to process your upgrade to Gen 5. A professional installer will call you within three business days to schedule your upgrade for a time that is convenient for you. We've already requested your Gen 5 upgrade installation date for our earliest available slot: May 4, 2017 8am-11am The installer will confirm the date and time once they get in touch with you over the phone.
If you have additional concerns feel free to contact us again.
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