About IntoTheWoods

@jezra   Jezra, you are the umpteenth person to report that HughesNet has oversold and overloaded the system. The lack of business integrity that represents is mind-boggling. They must be assuming that regulatory agencies will not hold them to account and that they can get away with it.   The forum software here actually will intercept and block any references that customers may make in a post to certain remedies that would hold HughesNet to account. We must not be intimidated.   Because a number of customers have reported that tech support told them that HughesNet has oversold the system, it would seem that the engineers are in rebellion. We want them on our side, though management will almost certainly take steps to squelch their engineers and "discipline" them if they tell customers that HughesNet oversold the service.   Please stay in the forum, and don't give up.     ... View more

Hi Newtonf. We are all pretty much in that boat now. After excellent speeds for the first few months of Gen5, many customers are now reporting evening speeds slower than 1 Mbps. HughesNet has not fully disclosed what is going on (though they have acknowledged some problems in a limited way and say that they are working on it). But the unconfirmed scuttlebutt, based on multiple customers quoting what they were told in calls from "engineers," is that HughesNet has oversold Gen5 and that the load now exceeds the satellite's design capacity. The speeds we see are consistent with that. My evening speeds are ALWAYS 1 Mbps or lower of late, and the best morning speeds are usually around 19Mbps.   Please don't give up. It's important that HughesNet customers stick together and demand what we were promised — true broadband.   ... View more