About IntoTheWoods

Update: I've found that if I turn off so-called web acceleration, the irrational behavior stops, though nothing is any faster (less than 1 Mbps).   My guess would be that the servers that handle so-called web acceleration are overloaded, like everything else, or they've been messed up all day, and HughesNet either didn't, or couldn't, fix them.   ... View more

Glad to hear it Colin! Thank you for letting us know you're getting good speeds now. Please don't hesitate to drop by the community if you have other concerns.   ... View more

So I have a question for you. I have been dealing with these issues since June. Here is my original post. https://community.hughesnet.com/t5/Tech-Support/No-Return-Call-From-Tech-Support-or-anyone-Tired-of-being/m-p/79323#M56372 So with all these issues and information I have posted since then, I have not had any relief since it has happened. Would these fixes that you are talking about have fixed my issues long ago, or is this something not available in NC. None of these things you mentioned have been offered, I have not had a tech out since they removed my satellite from a tree it was mounted on.   I am just curious as I have been one of the first to mention all these issues way back in June.   Thanks for any answers.     ... View more

This is exactly my story too.  First few months was as advertised.  Then my speeds are measured in kbps.  Mostly in the evening but not always.  Often anytime during the weekend.  Then randomly during the week day it can jump to 14 mbps.  Never better than that. You can test once with results in kbps, them 5 minutes later 4 mbps, then 2 minutes later back to kbps.   Called customer service.  Pushed through 2 case numbers accelerated up to higher tech support for both each time. Same promise of 48 hr call back.  3 weeks and counting with no call back.  So I just keep calling assuming they will eventually break this loop to nowhere. For now, living without ability to download attachments.   Hopefully if I keep trying I can get a solution or explanation.  Either would be helpful.     ... View more

I understand your frustration...  I just upgraded my Gen4 system for a Gen5 and even though Gen5 has 3 times the speed it operates 2 times slower, can't even watch YouTube or Netflix any more without constant buffering... how is that possible?   My guess is poor engineering and releasing the system before its ready.  Extremely dissapointed with this supposed upgrade... a definite downgrade in my opinion. If they can't work out the bugs soon I will be asking for my old system back. ... View more

Dont you just hate it when you get pocket aces and the you get bounced from the game and the sign says it is because your internet is to slow right when that hughes net commercial comes on ... View more

Same here.  We have been seeing .5mb the last couple of days, and we were affected by the outage that occurred a couple days ago.  Been on HN just short of a month, now I know why they don’t offer a trial period where you can cancel service.     The DSL I was hoping to replace has been better and more reliable than this so far at a third the price.  The DSL provider at least admitted they oversold the line, without using those exact words.   ... View more

@Dalecway   Dalecway, please don't give up. Stay on the case. We're all in this with you.   ... View more

@DenJo   DenJo, please don't give up. Even in the current customer-hostile, corporate-friendly political environment, let's assume for now that HughesNet understands that their corporate future is rosiest if they honor their customer agreements.     ... View more

I understand it's not a perfect system, and that there will always be things that are out of their control. But I do find it frustrating that it was down for at least 8 hours that I'm aware of, and that they couldn't even manage a recording stating that the system is out. It's frustrating to have to guess as to whether it's your equipment or theirs. Yes, you start guessing after not being able to get through that it's bigger than just you, but still. And while they can't guarantee service, the contract we have is priced on 24 hour availability.  But, based on the pricing plan, it comes out to about $0.17 per hour. The $1.40 or so they would pro-rate your bill doesn't begin to make up for the frustration, or the loss of work time for some of us. I'll be honest, it's better than what we had before but, if I had any other options, I'd go with it. ... View more

@GabeU   Your apologetics would be rational if HughesNet's reputation with previous systems was any better. But they are well on their way to demonstrating that they're a company that can take an extraordinary piece of engineering like EchoStar 19 and wreck it in a matter of months.   ... View more

@IntoTheWoods wrote: I'm starting a new topic since the other threads are getting rather long.   I've seen speeds as high as 20.97 Mbps today (6:34 a.m.). But at 9:08 p.m. I'm getting 402 kbps.   Here is my link to testmy.net: https://testmy.net/quickstats/dalton27025     Do a search for Federal Communications Commission complaints and fill out the form for internet complaints and let HN get back to you.   Wayne       ... View more

God, thank you for saying that, IntotheWoods, and saying it well. I have read all of the subsequent posts on this thread as well.    You can't have this many customers, all with the same issue, all getting the same hoop-jumping runaround from TechSupp, none getting a resolution...then not admit that this is simply an issue of a failure to provide adequate service - a provider failure of some kind. ... View more

When someone is having a problem and lists their beam, that doesn't necessarily mean that beam is a having a problem.  A beam problem is multiple users on a given beam experiencing speed issues over an extended period of time.     Like Beam 55 and 68.   ... View more

@samueld   Also, I automatically made an assumption I shouldn't have made.  I assumed you have Gen4 from your given timeline.  Is this correct? ... View more

Yes ... I don't think I have any improvement at all in audio quality. For example, if I call the audio test service at +1 416 342 9562, the sweep test frequently stutters, the DTMF test drops multiple digits, and simple voice record and playback yield barely audible audio quality.   What's going on? Why is this problem so hard to fix?     ... View more

Great, thanks so much Liz  ... View more

Hi Alanch,   Thanks for checking in--no, there has been no update yet.   Your patience and understanding are much appreciated.   ... View more