About VinceM

Hi Vince,   I'm glad you found the community, thank you for posting. I pulled up your account to investigate and from what I can see, your HughesNet diagnostics look OK. I even see that since around noon (ET) today your (I'm guessing) Amazon Echo has been connected via wifi and working since then. Your case notes from when you called in last weekend indicate some concern with the laptop used during troubleshooting.    Do you have another device you can plug directly into the HughesNet modem to test? If so, please try that other device and let me know if you can get online.   Or do you have another LAN/ethernet cable to try connecting your laptop directly to the modem?  If so, please try that other cable and let me know if you can get online.   Your cooperation, patience, and understanding are much appreciated.       ... View more

Glad to hear it, Wally. Thank you for the confirmation. I've passed along your question to the engineers, I'm also concerned about it returning when future e-mail addresses are added/deleted. I'll let you know once I hear anything back.   Your patience and understanding are much appreciated.   ... View more