Their current Gen 4 customers not only get NO deal, they may be told they can only upgrade to the 20GB plan. However, if you simply go to the Gen 5 website and order Gen 5 you can get the 30 GB or 50 GB plans. But then, after the installation is complete you will have to go through the pain of trying to cancel your Gen 4 account. When you call to cancel your Gen 4 account / service, they stall you. They will say you will lose your email address (or addresses if you have several) until the addresses are moved to your Gen 5 account ... which is misinformation or simply a lie. They may say your email addresses are in your old modem and must be transferred to the new modem. If that were true, the addresses would have somehow been transferred to the new modem by the Gen 5 installer.when he disconnected your Gen 4 modem and installed the Gen 5 modem through which you are already sending and receiving email. They will say it will take several days to move the addresses... another misinformation or lie. They may even say you do not have Gen 5 and must upgrade (to the 20 GB plan) and may send you another HT2000W modem. No one will explain why you can order any one of the Gen 5 plans online but can only upgrade to 20 GB.
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I'm still running XP using Eudora Pro email, and have the same problem. However, I have learned it is being caused anytime someone sends me a file attachment that is at least 1 megabyte in size. As soon as I get at the mail usings Mail2Web.com ( a webmail program) and delete the large attachment(s), I can then relaunch Eudora and it will then download all the messages. Whether it initially downloads any of the messages, seems to depend on when the offending message (with large attachments) arrived. Today, 5 megabytes of attachments were attached to the very first message and so none of the 25 messages would download until I went in with Mail2Web, transferred the attachments to a folder in my hard drive, and then deleted the attachments from the server. This just started happening a couple of weeks ago. So, I'm guessing HughesNet has made some sort of change and getting them to admit to it and correct it will be a PITA. The first thing their tech will say is "We don't support XP or Eudora".
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