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| Date Last Visited |
09-26-2024
06:11 AM
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09-26-2024
02:50 AM
1 Kudo
This the 2nd time this has happened withing the past two months. Last time I was told some sort of server upgrade was being done. This time a similar story but the chat agent said "others are complaining about the same problem". Neither time did I receive any warning of any server upgrade.
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Performance
03-20-2019
03:07 PM
Their current Gen 4 customers not only get NO deal, they may be told they can only upgrade to the 20GB plan. However, if you simply go to the Gen 5 website and order Gen 5 you can get the 30 GB or 50 GB plans. But then, after the installation is complete you will have to go through the pain of trying to cancel your Gen 4 account. When you call to cancel your Gen 4 account / service, they stall you. They will say you will lose your email address (or addresses if you have several) until the addresses are moved to your Gen 5 account ... which is misinformation or simply a lie. They may say your email addresses are in your old modem and must be transferred to the new modem. If that were true, the addresses would have somehow been transferred to the new modem by the Gen 5 installer.when he disconnected your Gen 4 modem and installed the Gen 5 modem through which you are already sending and receiving email. They will say it will take several days to move the addresses... another misinformation or lie. They may even say you do not have Gen 5 and must upgrade (to the 20 GB plan) and may send you another HT2000W modem. No one will explain why you can order any one of the Gen 5 plans online but can only upgrade to 20 GB.
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