lothar0
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Joined 8 years ago
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Re: Problem AGAIN with speed in evening!
I am a brand new Gen5 user and I love it. Watched a video from Youtube with no buffering during prime time. I do have a word of caution though. This new technology is not as simple to set up as say Direct TV or Dish. It uses Spot beams which are specific to your area and the dish must be aimed very accuratly. Your installation technician must be well trained or your service "may" be erratic. Once its set up correctly you can experience very fast download speeds in the 15 to 35 MBPS range. I highly recommend it.5.4KViews0likes0CommentsSpeed test differences - again
I watced the video, I read the files so one more time please explain why the Customer Support team asks for testmy.net and technicians ask for the Huges test? Testmy.net shows a 2MBPS download while the Hughes shows a speedy 25MBPS. I go to the ultimate test - watch a video and see no buffering which indicates to me an acceptable speed. So whats the real deal ??Solved2.2KViews0likes2Comments- 3.2KViews0likes0Comments
Re: Gen 5 speeds are slowing down
Thanks for the reply. I followed the instructions provided me by the support help desk. When I try to send the total test package TMN provides the URL i sent you. Simply click on database, search by user name and enter Lothar0. You will get all the test results under my name. Using the instructions you reference allows only the one time test to be provided. As per your instructions, I will start a new topic. Lothar7.6KViews0likes3CommentsRe: Gen 5 speeds are slowing down
I hope this reply will be seen by tech support. I am a brand new user and the download has NEVER worked correctly since installation. I've talked with tech support till blue in the face and while they have been very helpful, there is no solution. I thought a reboot from your end had fixed the problem but it really didn't. So here is my test runs URL http://testmy.net/quickstats/lothar0 It was performed before, during and after the tech support calls. Most of the tests are direct connect, nothing else connected and wifi disabled. I took great pains to eliminate every possibility to include runing some tests via phone (wifi), xbox diagnostics (direct) and laptop (direct and wifi). All the results were consistent in that the upload speeds are acceptable but the download speed vary all over the place. Another odd thing I noticed was an error msg saying this page does not exist but when I click on the link again it comes up. This to me sounds like a DNS pronlem. At any rate, the touble ticket numbers are 105366861 and 105377356. If you want to send a tech thats fine or send me a modem and I can try that. Whatever it takes please do itsince this system is unacceptable as is and I will want it removed and any money refunded due to failure to perform. Please call if you have any questions. Thanks, Lothar8.9KViews1like5Comments