Good morning DusAndCour,
I'm glad you found the community, thank you for posting. We don't have a 30-day trial/grace period. Can you please forward us this welcome e-mail that references a 30-day trial? Please send your copy to communitysupport@hughes.com
It certainly is possible to stream Netflix and media in general. I pulled up your account and ran diagnostics and see that the HughesNet modem can communicate fine with the satellite and is getting well over 30Mbps in download speeds.
According to Netflix, 3Mbps is needed to stream in SD quality. We also offer the Video Data Saver to help you conserve data while you stream, you can read more about it here:
http://support.hughesnet.com/support-articles/what-is-video-data-saver
If you feel you aren't getting at least the 25 Mbps your Gen 5 plan offers, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx
Most important points: -do the tests while directly connected to the HughesNet modem -use the 25 MB test file -space each test at least 5 minutes apart -post your results URL in our Tech Support board it may look something like http://testmy.net/quickstats/[yourusername]
Your cooperation, patience, and understanding are much appreciated.
... View more
