I just had the same thing happen to me. I upgraded to Gen 5 and the rep stated NO SET UP FEE. I would not have agreed to it either and sure enough, I get my bill and there's a $99 charge on there for a set up. I believe this is a scam the company uses to charge you extra and then when you call and ask about the bill they conveniently tell you that it is a valid charge. Sorry for the misunderstanding. They will not give your money back. I left Dish Network and I'm sorry I did. I can't wait to be done with this unprofessional, unethical company. Hughesnet is the worst. I am going to post as much as I possibly can to let others know how they scam their customers.
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