@Prissy424 You should create a new post to address your individual issue, which you can do by clicking the "Start a topic" button on the upper right while inside the "myAccount and Billing" section. If your upgrade was fairly recent, your sales call may be available for the reps to listen to so that they can verify what the sales rep told you. @Prissy424 wrote: I am going to post as much as I possibly can to let others know how they scam their customers. While you certainly have the right to post whatever you wish, wherever you wish, I wouldn't do that a whole lot in here. All it will do is, chances are, get you blocked from the Community, and then, when you have an issue you need help with, whether technical or otherwise, you won't be able to get in here to avail yourself of this avenue of help.
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