About markobbie

My email application logs me out constantly. I've spent many hours with my email hosting company and with Microsoft and all fingers point back to HughesNet.    I'm using Outlook for Mac v. 15.35 (I was using Office 2011 for Mac, but upgraded -- at $100 a year -- as part of the troubleshooting). The problems have existed when I was on the old satellite but got worse when I switched to Gen5.    I am able to send and receive IMAP mail. But Outlook repeatedly logs me out. Every few minutes I'm typing in a long password. Sometimes I get the message immediately after entering the password. We've changed various settings, performed various resets, and it keeps happening. A tech at Network Solutions (Web.com), which hosts my email server, says the tests he ran suggest it's a "latency" problem where a lag between submitting and authenticating the login information fails.    The error message says "login failed" because "your username/password or security settings may be incorrect," but the password is correct and the other techs have tried any number of changes in security settings.   Any others having this problem? Is there any sort of utility to test for this, or better yet fix it?  ... View more

I upgraded yesterday to Gen5 and the HT2000w modem/router. My computers and other devices -- a MacBook Pro, iMac, two iPhones, and two Kindle Fires -- do not see the 5GHz and guest networks. When I reboot the router, then my MacBook does see and can log into the 5GHz network. I then moved 5GHz to the top of the preferences in my network settings. But when I let the computer go idle and then come back a short while later, it's off the list of networks that my computer sees (I didn't test this yet on all the other devices, but it really only matters for this computer, which sits near the router and could best take advantage of what I am told is a faster wifi). It does still see and can use the 2.4GHz network and the extender I connected to that network. But, even there, it has logged me out and I have to "join" it all over again.     When I called tech support, I had to explain what a MacBook Pro is. It went downhill from there. Bottom line: the diagnosis was that my devices are incompatible with this frequency. Which seems obviously wrong. On my Gen4 router, I connected via 5GHz. I've never had a problem with my computer "forgetting" a network or not seeing it at all (I still haven't seen the guest network on any of the devices).    Help! ... View more

When I signed up for HughesNet last November, the salesman promised (yeah, I know) that the 10gb anytime allowance would double and speeds would increase after the first of the year, with the launch of a new satellite. When I checked in to these forums in January, I was told it would happen in March. So here we are in April, and I'm still stuck with a much slower service than I thought I was buying, one that runs out of data way, way sooner than I was told to expect based on my online activity.   I continually run out and get throttled back halfway through the month, sometimes sooner. Yes, I've checked everything that could possibly be draining data and cannot find any likely culprit, other than routine use of the web that my wife and I need for our work-from-home jobs. We don't stream video or music anymore. We turn our phones to cell data. We don't have Internet TV. We turn off online backup of our data except during the bonus-bytes hours. It's a mystery.   So I keep waiting for the promised upgrade to more data and faster speeds. What is going to happen and when? I was under the impression that it would just happen on the back end. But when I read threads on the board here about Gen-5 (I assume that's the new satellite), it sounds as though the upgrade I was promised will come with major strings attached: a service call that I have to pay for???  ... View more

I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and never have a problem (we live in an area where it snows heavily for 4-5 months of the year). Today, after two days of heavy snow (during which I had service), I lost the signal. On the phone with customer service, they advised me to wait for it to melt. Or to suspend my service during the winter. Gee, thanks. That will make working from home just peachy.  They turned me over to advanced tech support, which ran tests to reinstall and reregister my dish. Still no go. Told me to wait for it to melt or brush it off and then call back if it doesn't work. So I got on a ladder and used a long snow rake to gently brush off the snow. The modem now showed it was receiving, but all the web pages I tried to go to said they were private. The satellite had been taken offline by the reinstall they ran. I called and they refused to rerun those processes. They are sending a tech in three days and tried to charge me $30 -- even though I paid extra each month for better service. After the call, I ran the reinstall and reregistration processes myself, and it worked. I would have been offline for three days if I left it to these idiots. Really, really unimpressed so far, Hughes.  ... View more